The Average Contact Centre Cost per Call in 2016 is £3.64


During 2016 the average cost per call in a contact centre is £3.64

Poll – “On average, what is your cost per call?” – answers

Less than £2 – 37.3%
£2.00 to £3.99 – 31.7%
£4.00 to £5.99 – 18.6%
£6.00 to £9.99 – 9.3%
£10+ – 3.1%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)     Sample size – 350+      Date: March 2016

Published On: 21st Oct 2016 - Last modified: 18th Sep 2019
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