The Average Contact Centre Cost per Call in 2016 is £3.64 Related Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call The History of the Call Centre - Updated What Is the Average Lifespan of a Call Centre Agent? 2,482 Filed under - Contact Centre Research, Polls During 2016 the average cost per call in a contact centre is £3.64 Poll – “On average, what is your cost per call?” – answers Less than £2 – 37.3% £2.00 to £3.99 – 31.7% £4.00 to £5.99 – 18.6% £6.00 to £9.99 – 9.3% £10+ – 3.1% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 21st Oct 2016 - Last modified: 1st Apr 2022 Read more about - Contact Centre Research, Polls Recommended Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call The History of the Call Centre - Updated What Is the Average Lifespan of a Call Centre Agent? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter