During 2016 the average cost per call in a contact centre is £3.64
Poll – “On average, what is your cost per call?” – answers
Less than £2 – 37.3%
£2.00 to £3.99 – 31.7%
£4.00 to £5.99 – 18.6%
£6.00 to £9.99 – 9.3%
£10+ – 3.1%
Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
