The Average Contact Centre Cost per Call in 2016 is £3.64
During 2016 the average cost per call in a contact centre is £3.64
Poll – "On average, what is your cost per call?" - answers
Less than £2 - 37.3%
£2.00 to £3.99 - 31.7%
£4.00 to £5.99 - 18.6%
£6.00 to £9.99 - 9.3%
£10+ - 3.1%
Source: Call Centre Helper Survey - How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
Author: Megan Jones
Published On: 21st Oct 2016 - Last modified: 1st Apr 2022
Read more about - Contact Centre Research, Research
