Contact Centre Research

The Average Contact Centre Cost per Call in 2016 is £3.64

Published On: 21st Oct 2016 08:00

During 2016 the average cost per call in a contact centre is £3.64

Poll – “On average, what is your cost per call?” – answers

Less than £2 – 37.3%
£2.00 to £3.99 – 31.7%
£4.00 to £5.99 – 18.6%
£6.00 to £9.99 – 9.3%
£10+ – 3.1%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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The Average Contact Centre Cost per Call in 2016 is £3.64

During 2016 the average cost per call in a contact centre is £3.64

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