Archived Content

Half of Agents are Permitted to Read Whilst Working on the Phones

Are-your-agents-allowed-to-read-whilst-working-on-the-phones

Published On: 19th May 2014 10:14 - Modified: 23rd Sep 2019

According to our poll, 50% of agents are allowed to read when interacting with customers.

However, 17% were only permitted to read company training material.

Poll – Are your agents allowed to read whilst working on the phones? – answers

Yes, they can read whatever they want – 33%
Yes, but only company training material – 17%
No, but they are allowed puzzle books – 3%
No, we don’t want our agents to be distracted – 46%

Source: Call Centre Helper website reader poll Votes: 605 Started: 29 Nov 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn