According to our poll, 50% of agents are allowed to read when interacting with customers.
However, 17% were only permitted to read company training material.
Poll – Are your agents allowed to read whilst working on the phones? – answers
Yes, they can read whatever they want – 33%
Yes, but only company training material – 17%
No, but they are allowed puzzle books – 3%
No, we don’t want our agents to be distracted – 46%
Source: Call Centre Helper website reader poll Votes: 605 Started: 29 Nov 2013
Author: Jo Robinson
Published On: 19th May 2014 - Last modified: 23rd Sep 2019
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