Contact Centres are Asking Agents to Help Customers on More Than Ten Apps Related Articles Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Only One in Ten Contact Centres Have a Single Knowledge Source An Introduction to... Mobile Customer Service Apps Definition: Contact Centre Jargon and Terminologies 1,967 Filed under - Contact Centre Research, Customer Management, Polls 23% of contact centres ask agents to assist customers with over ten different apps. However, this wasn’t the most popular of the options presented, with 3-4 being the most common number of applications given to an agent for customer support in the industry. Poll – “How many applications do your agents use to help a customer?” – answers 1-2: 20% 3-4: 29% 5-6: 18% 7-10: 9% More than 10: 23% Source: Call Centre Helper website reader poll Votes: 201 Date: March 2012 Author: Jo Robinson Published On: 24th Mar 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Customer Management, Polls Recommended Articles Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Only One in Ten Contact Centres Have a Single Knowledge Source An Introduction to... Mobile Customer Service Apps Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter