Date: 26 November 2025, 8am PST | 11am EST | 4pm GMT
Location: Virtual
Agent turnover is one of the biggest hidden costs for contact centers.
In this webinar, our experts will explore how QA programs can play a vital role in improving retention through meaningful coaching, personalized feedback, and data-driven employee engagement.
What You’ll Learn:
- Proven constructive feedback frameworks that drive agent improvement
- How to deliver real-time, high-impact feedback that motivates instead of demotivates
- Building personalized coaching plans from QA data
- Encouraging agent self-assessment and reflection to create ownership
- Measuring the ROI of coaching on retention and performance
Join Scorebuddy for this practical, insight-packed session and learn how to turn your QA data into coaching that truly retains talent.
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 15th Oct 2025
Read more about - Call and Contact Centre Events, Scorebuddy
