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Published On: 30th Jul 2019 09:55
Title: Report: NICE inContact Customer Experience (CX) Transformation Benchmark 2019
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, UK, and Australia with two surveys, one among consumers and one among contact centre decision-makers.
This report presents region-specific findings from the business wave of the research and accompanies a global report. It provides comparative results to the consumer study published in 2018.
Report written by: NICE inContact
Click here to download your copy of the report
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Find out more about NiCEAuthor: Jo Robinson
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