Report: NICE inContact Customer Experience (CX) Transformation Benchmark 2019


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The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, UK, and Australia with two surveys, one among consumers and one among contact centre decision-makers.

This report presents region-specific findings from the business wave of the research and accompanies a global report. It provides comparative results to the consumer study published in 2018.

Report written by: NICE inContact

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Published On: 30th Jul 2019
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