Report: NICE inContact CX Transformation Benchmark 2019 182 Filed under - Archived Content, NICE CXone Title: Report: NICE inContact Customer Experience (CX) Transformation Benchmark 2019 The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, UK, and Australia with two surveys, one among consumers and one among contact centre decision-makers. This report presents region-specific findings from the business wave of the research and accompanies a global report. It provides comparative results to the consumer study published in 2018. Report written by: NICE inContact Click here to download your copy of the report Author: Jo Robinson Published On: 30th Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter