Robotics Automates Back Office 1,149 Filed under - Archived Content, Back Office, NICE NICE Robotic Automation has been launched. The solution uses software robots to automate routine back-office processes to help improve operational efficiency and resource utilisation – enabling employees to focus on more mission-critical activities instead of repetitive clerical tasks. For example (in a bank that automates part of its loan processing), a customer calls the contact centre requesting a loan and in response, the agent opens up a request to approve it. Once the request is approved, the solution automatically enters the loan details into several front- and back-end systems and sends an email to notify the customer that the loan has been approved. The solution also helps to reduce back-office’s operating expenses and deliver a clear ROI by automating work processes. It can also scale according to the organization’s needs. Additional features: Automation of routine desktop activities such as application launch, mouse selection, field entry, information copy/paste, template auto-fill and calculations Integration with third-party systems, including CRM, billing, homegrown or Citrix applications, to automate cross-application desktop activities Centralised control system to monitor and manage task queues and process execution Scalability – the system can add robots when more processing power is needed, for example at peak times Reliability and availability via health check reporting and a watchdog mechanism to automatically restart the robot client in the event of failure Miki Migdal “The new NICE Robotic Automation solution demonstrates our unwavering commitment to providing a rich offering for the back office,” said Miki Migdal, President at NICE Enterprise Product Group. “We believe that this highly innovative solution will greatly improve back-office operations and reduce organizational expenses by significantly improving processing time, accuracy and efficiency.” For more information about NICE, visit their website. Author: Megan Jones Published On: 10th Dec 2014 - Last modified: 18th Dec 2018 Read more about - Archived Content, Back Office, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter