Manage Customer Care Quality in Financial Services – Webinar

Date: 24 April 2024

Location: Virtual

Evolving regulations, industry disruption, and now added responsibilities around vulnerable customers—financial services agents are already overloaded and new challenges keep emerging.

Join the conversation as we explore the complexities of QA and customer care—and show you how to:

• Create a vulnerable customer framework
• Ensure customer care as you expand your product offering
• Adapt to industry disruption
• Cut costs with a more efficient QA framework
• Use AI to reduce the risk of human error (with product demo!)

Join our expert panelists who will share their insights and discuss:

• How disruptor banks can deal with vulnerable customers
• Is disruption about to hit the insurance industry?
• And more

Don’t miss these expert insights into call center AI and automation—book your spot now.