Script for Verification Calls

Script writer's notebook on a wooden table
1,103
Filed under - Forum

Script for Verification Calls

Has anyone got a template for outbound verification calls

Question asked by charles

Answer for Script for Verification Calls

I have not seen a script, but there it seems to me there is a big problem with verification on outbound calls.

Somebody calls me and asks me to verify myself. Unless I am expecting the call I always refuse to verify myself. It should be the caller that first would need to verify them, or at the very least provide some form of information about what the call is about.

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 5th May 2022
Read more about - Forum

Follow Us on LinkedIn

Recommended Articles

Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
10 Techniques to Reduce Time Spent on ID and Verification
To Script or Not to Script? That is the Question
5 Common Mistakes in Your Call Centre Script