Survey – Are You Delivering Exceptional Customer Service? 3,728 Filed under - Archived Content, CallMiner, Genesys, Lifesize, NICE, Poly, Sabio This was a chance to enter our annual customer service survey, but it is now closed and unfortunately the survey can no longer be accessed. Thanks to those who filled-in the survey before the deadline and have helped us gather some ground-breaking new research. This research will help to unveil information that could be of great use to those in the contact centre industry. Also, this year a great prize was given out, which will be handed to one of our lucky participants. A Nespresso CitiZ & Milk Coffee machine was up for grabs, with the winner also taking home 300 luxury coffee pods. What Will Happen to the Survey Results Now? The results will be analysed and showcased in a final report that is set to be published on Tuesday 7th November 2017. The final report will capture a snapshot view of the contact centre industry in 2017, as witnessed by the 380+ current contact centre professionals who took part. The report will include information that we have gathered on the following topics: Speech Analytics / Interaction Analytics Cloud Omnichannel / Multichannel Workforce Management and Workforce Optimisation The Customer Journey Contact Centre Headsets This 2017 survey was sponsored by CallMiner, Serenova, Genesys, NICE, Sabio and Plantronics. Author: Rachael Trickey Published On: 5th Sep 2017 - Last modified: 8th May 2019 Read more about - Archived Content, CallMiner, Genesys, Lifesize, NICE, Poly, Sabio Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre eBook: Five Trendsetters in CX Innovation White Paper: How to Drive Business Improvements with Customer Insights Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter