Survey – Are You Delivering Exceptional Customer Service?


Don’t miss your chance to win a great prize, which could be all yours, if you complete our customer service survey by Friday 6th October 2017.

By taking just a few minutes to answer a series of questions, you will help us to put together some ground-breaking research.

Click here to take the survey now!

This research will help to unveil information that could be of great use to those in the contact centre industry.

This year we will also be giving out a prize that will go to one of our lucky participants.

A Nespresso CitiZ & Milk Coffee machine will be up for grabs, with the winner also taking home 300 luxury coffee pods.

But What Sort of  Questions Will Be Asked?

We want to find out how contact centres are rising to the challenge of delivering exceptional customer service.

So, we have put together a survey that ask questions about:

  • Speech Analytics / Interaction Analytics
  • Cloud
  • Omnichannel / Multichannel
  • Workforce Management and Workforce Optimisation
  • The Customer Journey
  • Contact Centre Headsets

In just 40 questions, this ‘Are You Delivering Exceptional Customer Service?’ survey will investigate all aspects of the contact centre that can help or hinder the customer experience.

Examples of questions in this year’s survey, include:

  • Is advisor recruitment and retention an issue for your organisation?
  • Do you find that your customers’ expectations are growing?
  • Do you operate with advisors working from home?

Click here to take the survey now!

The survey will run from 5th September up to Friday 6th October 2017, with the results being published on Tuesday 7th November 2017.

The final report will capture a snapshot view of the contact centre industry in 2017, as witnessed by 500+ current contact centre professionals.

This year’s survey is sponsored by CallMiner, Serenova, Genesys, NICE, Sabio and Plantronics.

Published On: 5th Sep 2017 - Last modified: 13th Sep 2017
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