Take Part in Our Survey – Are You Delivering Exceptional Customer Service?


drinking coffee with friends

Do you want to benchmark your contact centre against others?

Of course you do! And the good news is that all you have to do is take part in our survey: Are You Delivering Exceptional Customer Service?

By taking part, you will help us to put together an excellent report, which you will later receive exclusive early access to, so you can see how you are performing against other contact centres.

But what exactly are we asking? This survey will cover a number of different industry-related topics, to get the greatest possible insight into the industry today, including:

  • How many advisors do your team leaders look after?
  • Do you proactively engage with customers who leave great feedback?
  • How often do you review and update your processes?

What’s more, one lucky participant will win a Nespresso Lattissima Touch Coffee Machine with 300 Nespresso Coffee Pods. That’s quite some incentive!

So, if you want to take home the prize and find out more about the latest goings-on within the contact centre world, just follow the link below and help us to create a really insightful report that provides key learnings for your fellow industry professionals.

Click here to take part in the survey

The survey will run until Friday 17th May 2019, with the results being published on Tuesday 2nd July 2019.

This year’s survey is sponsored by Jabra, Natterbox, NICE inContact and Serenova.


Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the Nespresso Lattissima Touch Coffee Machine with 300 Nespresso Coffee Pods will be chosen at random. The winner will be notified by email. The prize will be non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.

Published On: 23rd Apr 2019
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