Synthflow AI has introduced WhatsApp Business Calls integration for its enterprise voice AI platform.
The update enables businesses to manage and automate customer voice interactions directly within WhatsApp, allowing companies to deliver consistent, round-the-clock service.
“Enterprises don’t just need another channel, they need continuity across every customer touchpoint,” said Hakob Astabatsyan, CEO and co-founder of Synthflow.
“By bringing our voice AI agents to WhatsApp, we’re giving businesses a unified way to deliver consistent, secure, and personalised service on the platform their customers already use every day.”
The integration unifies phone and WhatsApp voice conversations within a single workflow and compliance framework, supporting SOC 2, HIPAA, and GDPR standards.
It connects with over 200 CRMs, CCaaS, and calendar tools to automate end-to-end processes, with a no-code setup that can be deployed within weeks.
“Over 1 billion businesses use WhatsApp Business and 68% of consumers say WhatsApp is the easiest method of contacting a business,” added Astabatsyan.
“There’s a clear trend here, WhatsApp helps businesses foster a connection with their audience and by integrating AI agents, companies can deliver 24/7 customer service, serving customers in 30+ languages with natural, human-like conversations.”
With this launch, Synthflow extends enterprise-grade automation to WhatsApp voice calls, turning a previously manual channel into a scalable part of the customer experience.
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 22nd Oct 2025
Read more about - Latest News, Synthflow
