Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - 8×8
Previous
Next
RECENT
POPULAR
14 Ideas for Providing a Memorable Customer Experience
UCaaS and CCaaS Buyers Prefer an Integrated Platform
Wayne Metro Community Action Agency Deploys 8×8
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
8×8 Announces New Technology Partner Ecosystem with SellWith8
8×8 Partners With Activate Group
8×8, Poly and ScanSource Team Up to Create a Cloud Migration Program
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
15 Common Broken Processes in Contact Centres
23 Contact Centre Predictions for 2019
54% of Employees Believe Communication Is Key
8 Ways an Integrated UC and CC Platform Optimizes CX
15 Statistics That Forecast the Future of the Contact Centre
4 Key Findings From the CCaaS MetriRank 2023 Report
How to Improve Your Contact Centre Reporting
8×8 Named a Challenger in Report
7 Contact Centre Trends to Watch in 2023
Is Today’s Technology Helping You Live Up to Future Expectations?
Get Up To Speed: The Latest on Messaging, Social Media, and Video
7 Things They Won’t Tell You About Installing a Chatbot
Kingspan Move to the Cloud
8×8 Partners With Virgin Media Business
8×8 Partners With Google Cloud
Kubota Tractor Corporation Chooses 8×8 XCaaS
Latest Reports
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Guide: Contact Center Buyer's Guide
Report: 2030 Customer Experience Vision
eBook: Embracing eXperience Communications as a Service (XCaaS)
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
Manager's Guide: Choosing The Right Conversation Intelligence Platform
eBook: The Impact of AI on the Contact Centre
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
The Death of the IVR: How Generative AI is Transforming Customer Service
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?