8×8 Partners With Krisp to Bring Voice AI to CX

8×8 has partnered with voice AI provider Krisp, which has joined its Technology Partner Ecosystem.

The partnership brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion and multilingual voice capabilities to the 8×8 Platform for CX, including 8×8 Contact Center and 8×8 Work.

The integration is designed to make voice interactions clearer for customers and employees working across offices, homes and other locations.

“Voice remains essential to customer experience, but background noise, language differences, and distributed work environments can make conversations harder than they need to be,” said Robert Schoenfield, Executive Vice President of Licensing and Partnerships at Krisp.

“Our partnership with 8×8 brings Krisp’s voice AI technology into the communications platform that contact centre agents and employees already use, helping global organizations deliver clearer and more productive interactions.”

The combined capabilities can also improve the quality of audio used for transcripts, summaries, sentiment analysis, quality management and compliance processes. Krisp’s accent conversion and multilingual voice capabilities support communication across more than 60 languages.

“Customers expect every voice interaction to be clear, regardless of where they call from or where an agent works,” said Victor Belfor, Global Vice President of Business Development and Strategic Partnerships at 8×8, Inc.

“Bringing Krisp’s voice AI capabilities to the 8×8 Platform for CX will help organizations reduce communication barriers and give agents, employees, and customers a better experience.

This partnership reflects the value of the 8×8 Technology Partner Ecosystem in bringing specialized innovation into the communications environments our customers already use.”

Author: Hannah Swankie

Reviewed by: Robyn Coppell