Articles - Analytics

Explore our collection of articles on analytics to unlock the power of data in optimising your call centre operations. From advanced reporting techniques to actionable insights, discover how analytics can drive efficiency, improve customer experience, and enhance overall performance.

Next
RECENT
POPULAR
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
A picture of data analysis
Customer Data Analysis – How to Analyse Data in 7 Steps
graph-analytics
An Introduction to… Contact Centre Analytics
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
Conversation analytics concept with person holding phone and a magnifying glass
The Essential Guide to Conversation Analytics
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
16 of the Best Uses for… Voice Analytics Tools
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
A picture of people assessing analytics
What Is Customer Journey Analytics and How Can It Benefit Your Organization?
The Difference Between Interaction Analytics and Conversational Analytics
Video: The Difference Between Interaction Analytics and Conversational Analytics
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
How to Monitor Quality in the Contact Centre
illustration of analytics
Interaction Analytics in Contact Centres – An Executive Briefing
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
Streamline concept with 3 flows of spheres converging in a single row
14 Best Practices to Streamline Your Incoming Customer Queries
What is Sentiment Analysis
Video: What Is Sentiment Analysis?
A large blue 'digital' square
What Is Data Mining?
Getting started with unstructured and structured voc data video cover
Video: Getting Started With Using Unstructured VoC Data
Post-call IVR surveys: when and how to get the best out of them
What I've Learned Harshal Thorat cover
What I’ve Learned About Running a Call Centre – 5 Critical Factors
Resource Planning Manager: Example Job Description
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Customer Data Analysis
What Is Customer Data Analysis?
Boosting agent productivity – what the experts recommend
 
Next