Articles - Analytics

Explore our collection of articles on analytics to unlock the power of data in optimising your call centre operations. From advanced reporting techniques to actionable insights, discover how analytics can drive efficiency, improve customer experience, and enhance overall performance.

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Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
Retail AI for CX with happy people with phone and shopping icons
5 Futuristic Use Cases for Retail CX
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
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Are You Embracing the Potential of Unstructured VoC Data?
A picture of data analysis
Customer Data Analysis – How to Analyse Data in 7 Steps
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Technology to Make Managing a Contact Centre Easier
Video Image: How to Improve Agent Consistency with Analytics
How to Improve Agent Consistency with Analytics
Boosting agent productivity – what the experts recommend
Resource Planning Manager: Example Job Description
An Introduction to… Voice of the Customer Technology
graph-analytics
An Introduction to… Contact Centre Analytics
Post-Call IVR Surveys: When and How to Get the Best Out of Them
16 of the Best Uses for… Voice Analytics Tools
What I've Learned Harshal Thorat cover
What I’ve Learned About Running a Call Centre – 5 Critical Factors
VoIP Concept
What to Look For When Buying Voice Over IP (VoIP)
contact centre call recording analytics agent on phone
How Call Analytics Can Improve the Contact Centre
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Key Signs of Broken Processes (and How to Fix Them)
Magnifying glass on laptop with the words text analytics
What Is Text Analytics?
Call Analytics written on an image with a phone and symbols
What Is Call Analytics?
Person using laptop over white background with cloud computing icons
What Is Omnichannel CX Analytics?
Video Image: What Is Conversation Analytics?
Understanding Conversation Analytics
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
How to Monitor Quality in the Contact Centre
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
 
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