Articles - Analytics

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How to Train Active Listening in the Call Centre – With Four Exercises

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Conversation Analytics: Definition and Benefits

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Top Ways Tech Can Help With Cutting Contact Centre Costs

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Customer Data Analysis – How to Analyse Data in 7 Steps

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15 Ways Contact Centre Technology Can Help Address Inefficiencies

Resource Planning Manager: Example Job Description

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An Introduction to… Contact Centre Analytics

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How to Use Customer Sentiment Analysis to Grow Your Business

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The 8 Best Ways to Use Sentiment Analysis

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Is Your Contact Centre Prepared for the Challenges of 2020?

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Interaction Analytics in Contact Centres – An Executive Briefing

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How Emotion Analytics Can Benefit Your Business

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Why QA Is the Call Centre C-Suite’s Secret Weapon

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Unlocking the Real Power of Contact Centre Analytics

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Voice of Customer Analytics: Everything You Need to Know

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Sentiment Analysis & Machine Learning: 2023 Guide

The Difference Between Interaction Analytics and Conversational Analytics

The Difference Between Interaction Analytics and Conversational Analytics

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Unlocking Customer Insights with Speech Analytics

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Sentiment Analysis and How it Improves CX

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What I’ve Learned About Running a Call Centre – 5 Critical Factors

16 of the Best Uses for… Voice Analytics Tools

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Contact Centre Data You Can Trust

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Technology to Make Managing a Contact Centre Easier

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Real-Time vs. Post-Call Analytics in Contact Centres