Articles - Analytics

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Explore our comprehensive collection of articles on analytics to unlock the power of data in optimizing your call centre operations. From advanced reporting techniques to actionable insights, discover how analytics can drive efficiency, improve customer experience, and enhance overall performance.

Stay ahead with expert advice, best practices, and the latest trends in call centre analytics.

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Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
A picture of data analysis
Customer Data Analysis – How to Analyse Data in 7 Steps
Post-call IVR surveys: when and how to get the best out of them
graph-analytics
An Introduction to… Contact Centre Analytics
Streamline concept with 3 flows of spheres converging in a single row
14 Best Practices to Streamline Your Incoming Customer Queries
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
Resource Planning Manager: Example Job Description
AI intelligent digital customer service concept
10 AI Use Cases: Call Centre Performance & Effectiveness
Magnifying glass with positive and negative emoticon
What Is Sentiment Analysis – How’s It Used in Call Centres?
Business Process Outsourcing concept
How BPOs Can Overcome 5 Common Challenges
16 of the Best Uses for… Voice Analytics Tools
Call Analytics written on an image with a phone and symbols
What Is Call Analytics?
4 Ways To Use Call Recordings and Speech Analytics to Improve Performance
Customer journey analysis
What Is Customer Journey Analysis?
Illustration of people analysing customer sentiment
Lexicon vs. Machine Learning Sentiment Analysis
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An Introduction to Customer Data Analysis
Conversation analytics concept with person holding phone and a magnifying glass
The Essential Guide to Conversation Analytics
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
Graph in speech bubble - speech analytics concept
5 Benefits of Call Centre Speech Analytics
What to look for when buying voice over IP (VoIP)
What is Contact Centre Workforce Management?
person holding chatbot concept and graph
Tips & Strategies for Chatbot Optimization
A silhouette of virtual human on handwritten equations - machine and ai learning concept
Sentiment Analysis & Machine Learning: 2023 Guide
Teamwork and trust concept with paper people joined together holding gold star
Contact Centre Data You Can Trust
 
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