Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Omnichannel concept
What Is An Omnichannel Customer Experience and Why Is It Important?
5 golden stars
5 Ways to Improve the Ecommerce Customer Experience
Customer Experience Platform
What Is a Customer Experience Platform?
Digital hand set location on map with two pins
What Is Intelligent Call Routing and How Does It Work?
Helpdesk headset and computer accessories on pink background
How to Set Up a Call Center
Customer Satisfaction Score Concept
What Is a Customer Satisfaction Score?
WFM concept with people icons on AI themed background
A Guide to Contact Centre Workforce Management Using AI
5 stars each with a medical symbol inside
CX in Healthcare – How to Improve Patient Satisfaction
Contact Centre vs. Call Centre: What’s the Difference and Why It Matters
Robot hand pressing button
The Ultimate Guide to Contact Centre Automation
3d bot with speech bubble floating above the laptop
The Ultimate Guide to AI in Customer Service
Omnichannel Customer Journey Concept
Omnichannel Customer Journey: The Ultimate Guide
Women working as a call centre agent from home.
What Is a Virtual Contact Centre?
Futuristic AI telephone receptionist and AI custom service agent.
How Does Customer Service Automation Work?
Old telephone being held by a hand
What is First Call Resolution (FCR) and How to Improve it
Smiling businesswoman on laptop pointing at analytics chart.
The Ultimate Guide to Contact Centre Analytics
quality icon inside magnifying glass with data symbols around the outside
A Guide to Contact Centre Quality Assurance
Hand holding a star which is a five star customer service rating
How to Improve Customer Service: A Step-By-Step Guide
Call Centre worker sat at their desk - vector
Contact Centre Management – Skills, Tips, and Strategies For Success
Smiley faces and tick boxes on a green background
11 Ways to Improve Customer Experience (CX)
Voice analytics concept
A Complete Guide to Contact Centre Speech Analytics
Women putting a coin in a piggy bank
A Guide to Banking Customer Experience
Robot in a call centre with headset on
5 Ways AI Improves Customer Experience Management
Customer Loyalty Concept
6 Effective Strategies to Improve Customer Loyalty