The Future of Police Public Contact
Policing faces a perfect storm. Forces are experiencing sustained demand growth and increased interaction complexity, whilst
budgets only get tighter. Neither expanding headcount nor making cuts will be enough to meet this challenge.
Adaptation must come in the form of technological adoption, smart service design, and workforce resilience. Successful reform could free up almost 38 million hours of police time every year; the equivalent of 20,000 extra officers.
This white paper, a unique collaboration between The NPCC and Content Guru, presents a selection of perspectives from police and industry leaders on the future of public contact. Police reform has the potential to deliver efficiency while also raising quality. Technology will enable this transformation, alongside strong leadership, cultural change, and effective collaboration.
Adaptation must come in the form of technological adoption, smart service design, and workforce resilience. Successful reform could free up almost 38 million hours of police time every year; the equivalent of 20,000 extra officers.
This white paper, a unique collaboration between The NPCC and Content Guru, presents a selection of perspectives from police and industry leaders on the future of public contact. Police reform has the potential to deliver efficiency while also raising quality. Technology will enable this transformation, alongside strong leadership, cultural change, and effective collaboration.
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