Articles - Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

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Your Ultimate Guide to Cloud CCaaS
NiCE Signs $955 Million Deal to Acquire Cognigy
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Avoid Common Automation Mistakes When Using Conversational AI – Part I
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What Not to Miss at CCW Berlin 2025
AI Powered Contact Centre
Why an AI-Powered Contact Centre Will Never Replace Human Agents
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Elevate Your Customer Interactions Through Conversation Design
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What Not to Miss at Call & Contact Centre Expo 2022
What do customers really think
What Your Customers Really Think About Customer Service Automation
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10 Customer Experience ECommerce Case Studies
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ChatGPT Alone Can’t Deliver the Customer Service You Need
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What Can CX Leadership Expect in 2023?
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Understanding the Benefits and Efficiencies of Omnichannel Contact Centres
What We Heard at Call & Contact Centre Expo 2022
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Cognigy Named on the Constellation Shortlist for Conversational AI
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Avoid Common Automation Mistakes When Using Conversational AI – Part II
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What’s Next in CX? 5 Highlights From CCW Europe 2022
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Four Reasons Why Customers Expect More From Contact Centres
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Transforming CX While Supporting Agents Through Conversational AI
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How CAI Can Improve Service Level and End Channel Hopping
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Conversational AI for the Insurance Industry
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Elevating Phone Bots With AI-Powered Voice Biometrics
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Cognigy Named as One of Germany’s Fastest Growing Technology Companies
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Why Your Customers Get Upset and What You Can Do to Fix It
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Cognigy Named a Leader by Gartner
 
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