NiCE has announced that its Cognigy platform has been named the sole Customers’ Choice in the 2025 Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms, based entirely on verified customer reviews.
The Customers’ Choice distinction reflects products that meet or exceed market averages for user adoption and overall experience, highlighting strong customer feedback and real-world deployment performance.
“To us, being recognized as the only Customers’ Choice vendor is a powerful validation — because it comes directly from the people who rely on our platform every day,” said Philipp Heltewig, Chief AI Officer, NiCE.
“Our users’ trust drives everything we build. This distinction reinforces our commitment to delivering AI Agents that elevate customer experiences and support service teams globally.”
As of January 2026, Cognigy.AI holds an average rating of 4.8 out of 5 from 138 reviews on Gartner Peer Insights.
Cognigy AI supports enterprise customer service across voice and digital channels, combining conversational AI, generative AI, and automation to handle customer interactions and assist agents in real time.
This recognition follows Cognigy’s inclusion as a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms, providing organisations with both peer-led and analyst perspectives when evaluating conversational AI solutions.
For more information about NiCE - visit the NiCE Website
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Find out more about NiCE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 4th Feb 2026
Read more about - Latest News, Cognigy, NiCE, NiCE CXone
