Podcast – How to Improve Your Call Centre Reporting

Colin Gill Podcast Artwork

Filed under - Podcasts,

Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.

In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

To find out more about Akixi and their call centre reporting tools, visit: www.akixi.com

Podcast Time Stamps

  • 1:00 – The Hidden Gems of Call Centre Reporting
  • 2:00 – Standard and Customized Reporting
  • 5:42 – Benchmarking Key Statistics
  • 8:10 – Mistakes within  Call Centre Reporting
  • 11:58 – Measuring the Right Things

Published On: 30th Nov 2020 - Last modified: 1st Dec 2020
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