Podcast – How to Improve Your Call Centre Reporting Related Articles A Guide to Call Centre Reporting - with Examples The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast: How Can You Use Customer Emotions to Your Advantage? Podcast: How can you boost First Contact Resolution in your contact centre? 1,158 Filed under - Podcasts, Akixi Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way. In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 31:How To Improve Your Call Centre Reporting To find out more about Akixi and their call centre reporting tools, visit their website Podcast Time Stamps 1:00 – The Hidden Gems of Call Centre Reporting2:00 – Standard and Customized Reporting5:42 – Benchmarking Key Statistics8:10 – Mistakes within Call Centre Reporting11:58 – Measuring the Right Things Author: Robyn Coppell Published On: 30th Nov 2020 - Last modified: 16th Jan 2023 Read more about - Podcasts, Akixi Recommended Articles A Guide to Call Centre Reporting - with Examples The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast: How Can You Use Customer Emotions to Your Advantage? Podcast: How can you boost First Contact Resolution in your contact centre? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter