Expert Insights

Podcast – How to Improve Your Call Centre Reporting

Published On: 30th Nov 2020 10:15

Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.

In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.

To listen to the podcast directly from this web page, just hit the play button below:

The Contact Centre Podcast – Episode 31:

How To Improve Your Call Centre Reporting

This Podcast was made possible by our sponsor Akixi

Podcast Time Stamps

1:00 – The Hidden Gems of Call Centre Reporting
2:00 – Standard and Customized Reporting
5:42 – Benchmarking Key Statistics
8:10 – Mistakes within Call Centre Reporting
11:58 – Measuring the Right Things

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Podcast – How to Improve Your Call Centre Reporting

How To Improve Your Call Centre Reporting

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