Podcast – How to Improve Your Call Centre Reporting

Colin Gill Podcast Artwork

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Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.

In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.

To listen to the podcast directly from this web page, just hit the play button below:

The Contact Centre Podcast – Episode 31:

How To Improve Your Call Centre Reporting

To find out more about Akixi and their call centre reporting tools, visit their website

Podcast Time Stamps

  • 1:00 – The Hidden Gems of Call Centre Reporting
  • 2:00 – Standard and Customized Reporting
  • 5:42 – Benchmarking Key Statistics
  • 8:10 – Mistakes within  Call Centre Reporting
  • 11:58 – Measuring the Right Things
Author: Robyn Coppell

Published On: 30th Nov 2020 - Last modified: 16th Jan 2023
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