Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.
In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.
To listen to the podcast directly from this web page, just hit the play button below:
To find out more about Akixi and their call centre reporting tools, visit their website
Podcast Time Stamps
- 1:00 – The Hidden Gems of Call Centre Reporting
- 2:00 – Standard and Customized Reporting
- 5:42 – Benchmarking Key Statistics
- 8:10 – Mistakes within Call Centre Reporting
- 11:58 – Measuring the Right Things