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Articles about Connect Managed

5 Alternatives to “Your Call Is Important to Us”
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How to successfully map your contact centre environment customer journey, connect managed white paper
White Paper: How to Successfully Map Your Contact Centre Environment to the Customer Journey
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3 Steps to Deliver Contact Centre Transformation
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5 Things That Will Improve Your Contact Centre Performance
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Connect Managed Services
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Popular Pages
The Top 25 Words to Use on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
Erlang C Calculator Excel – Including Shrinkage

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Editors Pick
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
7 Things They Won’t Tell You About Installing a Chatbot
How to Train Active Listening in the Contact Centre – With Four Exercises
How to Use Contact Centre Incentives to Improve Performance
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Case Study: Lifeplus
Whitepaper: How to Successfully Map Your Contact Centre Environment to the Customer Journey
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First Call Resolution: An Important Metric To Track
5 Alternatives to “Your Call Is Important to Us”
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Foehn Awarded Genesys Gold Partner Status
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Case Study: Lifeplus
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Foehn Awarded Genesys Gold Partner Status
Case Study: How Equiniti Improved Operational Insights
 
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