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Articles - Connect Managed
361
What Does a Great Customer Experience Look Like?
274
Everything You Need to Know About the Voice Channel in a Contact Centre
667
The 5 Biggest Unified Communications Trends of 2019 So Far
160
5 Customer Experience Metrics You Need to Track
5,197
19 Contact Centre Queueing Strategies
125
5 Reasons to Introduce Unified Communications
239
How to Create a Customer Experience Strategy That Actually Delivers
197
Water Company Implements a New Omnichannel Solution
353
How a Cloud Technology Can Remove Contact Centre Pain Points
5,738
22 Contact Centre Cost Saving Ideas
1,094
5 Automation Techniques to Boost Contact Centre Efficiency
111
Metrics to Consider When Building a Business Case for UC platform
106
Why User Engagement Is Vital for Successful Digital Transformations
174
4 Ways to Optimise Self-Service in the Contact Centre
162
Should Your Contact Centre Join the Cloud?
179
How AI and Machine Learning Can Reduce Contact Centre Costs
277
5 Alternatives to “Your Call Is Important to Us”
670
3 Steps to Deliver Contact Centre Transformation
148
5 Things That Will Improve Your Contact Centre Performance
Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
Latest Resources
eBook: Workforce Management Essentials for the Modern Contact Center
White Paper: The Cost of Poor Mental Health to Your Business
Upcoming Events
Contact Centre Masterclass: How to Maximise Agent ROI and Reduce Turnover – Webinar
Tue 28 Jun 2022
Conversation Analytics In Action – webinar
Tue 28 Jun 2022
Latest Insights
How to Close the Metrics Gap
7 Tips for Embracing the Work From Home Call Centre
Latest News
Improve Agent Engagement With Automation
8×8 Launches New Channel Program for Microsoft Gold Partners
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