Articles - Connect Managed

Three traffic signs have faces on them. The one on the right is red and unhappy, the one in the middle is green and happy and the one on the left is yellow and average

435

What Does a Great Customer Experience Look Like?

3 agents are focused on their computers

519

Everything You Need to Know About the Voice Channel in a Contact Centre

white arrows follow a yellow arrow

730

The 5 Biggest Unified Communications Trends of 2019 So Far

metrics on a computer

194

5 Customer Experience Metrics You Need to Track

A photo of a man smiling on his phone

6,058

19 Contact Centre Queueing Strategies

176

5 Reasons to Introduce Unified Communications

279

How to Create a Customer Experience Strategy That Actually Delivers

hand holding in water

252

Water Company Implements a New Omnichannel Solution

477

How a Cloud Technology Can Remove Contact Centre Pain Points

A photo of a graph with labels saying "cost" and "benefit"

6,810

22 Contact Centre Cost Saving Ideas

A picture of someone pushing sphere further than a person pushing a cube

1,249

5 Automation Techniques to Boost Contact Centre Efficiency

A photo of the number four

191

Metrics to Consider When Building a Business Case for UC platform

A photo of cheerful man in sneakers, denim outfit, jumping with raised arms

187

Why User Engagement Is Vital for Successful Digital Transformations

A picture of an arrow-shaped rocket going upwards

243

4 Ways to Optimise Self-Service in the Contact Centre

A picture of clouds tied to the end of strings

241

Should Your Contact Centre Join the Cloud?

A picture of some scissors cutting the word "costs".

245

How AI and Machine Learning Can Reduce Contact Centre Costs

405

5 Alternatives to “Your Call Is Important to Us”

857

3 Steps to Deliver Contact Centre Transformation

concept image of setting a five star goal. increase rating or ranking, evaluation and classification idea. Top view. Flat lay

252

5 Things That Will Improve Your Contact Centre Performance