Articles - Connect Managed

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361

What Does a Great Customer Experience Look Like?

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274

Everything You Need to Know About the Voice Channel in a Contact Centre

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667

The 5 Biggest Unified Communications Trends of 2019 So Far

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160

5 Customer Experience Metrics You Need to Track

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5,197

19 Contact Centre Queueing Strategies

125

5 Reasons to Introduce Unified Communications

239

How to Create a Customer Experience Strategy That Actually Delivers

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197

Water Company Implements a New Omnichannel Solution

353

How a Cloud Technology Can Remove Contact Centre Pain Points

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5,738

22 Contact Centre Cost Saving Ideas

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1,094

5 Automation Techniques to Boost Contact Centre Efficiency

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111

Metrics to Consider When Building a Business Case for UC platform

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106

Why User Engagement Is Vital for Successful Digital Transformations

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174

4 Ways to Optimise Self-Service in the Contact Centre

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162

Should Your Contact Centre Join the Cloud?

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179

How AI and Machine Learning Can Reduce Contact Centre Costs

277

5 Alternatives to “Your Call Is Important to Us”

670

3 Steps to Deliver Contact Centre Transformation

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148

5 Things That Will Improve Your Contact Centre Performance