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Articles about Connect Managed

Three traffic signs have faces on them. The one on the right is red and unhappy, the one in the middle is green and happy and the one on the left is yellow and average

What Does a Great Customer Experience Look Like?

274

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Everything You Need to Know About the Voice Channel in a Contact Centre

133

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The 5 Biggest Unified Communications Trends of 2019 So Far

589

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5 Customer Experience Metrics You Need to Track

99

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19 Contact Centre Queueing Strategies

2,603

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5 Reasons to Introduce Unified Communications

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How to Create a Customer Experience Strategy That Actually Delivers

162

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Water Company Implements a New Omnichannel Solution

78

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How a Cloud Technology Can Remove Contact Centre Pain Points

172

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22 Contact Centre Cost Saving Ideas

3,066

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5 Automation Techniques to Boost Contact Centre Efficiency

764

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Metrics to Consider When Building a Business Case for UC platform

57

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Connect Managed Services and G3 Comms Announce Merger

69

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Why User Engagement Is Vital for Successful Digital Transformations

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4 Ways to Optimise Self-Service in the Contact Centre

86

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Should Your Contact Centre Join the Cloud?

70

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How AI and Machine Learning Can Reduce Contact Centre Costs

105

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5 Alternatives to “Your Call Is Important to Us”

163

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3 Steps to Deliver Contact Centre Transformation

257

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5 Things That Will Improve Your Contact Centre Performance

65

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