Articles about Connect Managed

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329

What Does a Great Customer Experience Look Like?

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184

Everything You Need to Know About the Voice Channel in a Contact Centre

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642

The 5 Biggest Unified Communications Trends of 2019 So Far

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135

5 Customer Experience Metrics You Need to Track

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4,584

19 Contact Centre Queueing Strategies

92

5 Reasons to Introduce Unified Communications

207

How to Create a Customer Experience Strategy That Actually Delivers

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154

Water Company Implements a New Omnichannel Solution

292

How a Cloud Technology Can Remove Contact Centre Pain Points

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5,104

22 Contact Centre Cost Saving Ideas

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1,025

5 Automation Techniques to Boost Contact Centre Efficiency

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85

Metrics to Consider When Building a Business Case for UC platform

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107

Connect Managed Services and G3 Comms Announce Merger

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80

Why User Engagement Is Vital for Successful Digital Transformations

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140

4 Ways to Optimise Self-Service in the Contact Centre

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118

Should Your Contact Centre Join the Cloud?

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158

How AI and Machine Learning Can Reduce Contact Centre Costs

215

5 Alternatives to “Your Call Is Important to Us”

563

3 Steps to Deliver Contact Centre Transformation

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103

5 Things That Will Improve Your Contact Centre Performance