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About Us
Articles - Connect Managed
457
What Does a Great Customer Experience Look Like?
646
Everything You Need to Know About the Voice Channel in a Contact Centre
752
The 5 Biggest Unified Communications Trends of 2019 So Far
206
5 Customer Experience Metrics You Need to Track
6,532
19 Contact Centre Queueing Strategies
188
5 Reasons to Introduce Unified Communications
287
How to Create a Customer Experience Strategy That Actually Delivers
288
Water Company Implements a New Omnichannel Solution
524
How a Cloud Technology Can Remove Contact Centre Pain Points
7,646
22 Contact Centre Cost Saving Ideas
1,287
5 Automation Techniques to Boost Contact Centre Efficiency
217
Metrics to Consider When Building a Business Case for UC platform
216
Why User Engagement Is Vital for Successful Digital Transformations
285
4 Ways to Optimise Self-Service in the Contact Centre
268
Should Your Contact Centre Join the Cloud?
278
How AI and Machine Learning Can Reduce Contact Centre Costs
446
5 Alternatives to “Your Call Is Important to Us”
923
3 Steps to Deliver Contact Centre Transformation
288
5 Things That Will Improve Your Contact Centre Performance
Editor's Pick
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Latest Resources
eBook: AI in Contact Centers: Myths and Ethical Concerns
Survey - What Contact Centres Are Doing Right Now?
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
Traditional Time-Off Management Sucks
Should Customer Service Leaders Fear ChatGPT?
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
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