What Is DSAT ? Related Articles What Is Your DSAT Score and How to Improve It Dissatisfaction (DSAT) Analysis What is a Customer Satisfaction Score (and How to Calculate CSAT) What Is CSAT? - With a Meaning, Calculations and Great Tips © William W. Potter - Adobe Stock - 336190098 7,246 Filed under - Definitions, Customer Satisfaction (CSAT) DSAT – customer dissatisfaction – is the opposite of CSAT – customer satisfaction in the sense that you measure how dissatisfied your customers are. This can be used as a metric or through analysis of where your customer issues are, so you can help to fix their problems. Author: Rachael Trickey Reviewed by: Robyn Coppell Published On: 16th Jun 2022 - Last modified: 31st May 2024 Read more about - Definitions, Customer Satisfaction (CSAT) Recommended Articles What Is Your DSAT Score and How to Improve It Dissatisfaction (DSAT) Analysis What is a Customer Satisfaction Score (and How to Calculate CSAT) What Is CSAT? - With a Meaning, Calculations and Great Tips Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter