What Is DSAT ?

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DSAT – customer dissatisfaction – is the opposite of CSAT – customer satisfaction in the sense that you measure how dissatisfied your customers are.

This can be used as a metric or through analysis of where your customer issues are, so you can help to fix their problems.

Author: Rachael Trickey
Reviewed by: Robyn Coppell

Published On: 16th Jun 2022 - Last modified: 31st May 2024
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