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Articles - Customer Satisfaction (CSAT)

Discover our range of materials on measuring and improving CSAT scores in contact centres.

Quick Wins to Improve Your C-Sat Scores

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

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9 Important Team Leader KPIs

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Positive Language for Customer Service Conversations – With Examples

Customer Satisfaction Score CSAT

What is a Customer Satisfaction Score (and How to Calculate CSAT)

What is Average Speed of Answer?

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Positive Statements to Increase Customer Satisfaction

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Top 10 Smart Call Centre Goals

31 Tips to Improve Customer Satisfaction

What Is the Best Way to Measure First Contact Resolution?

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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction

15 Steps to an Improved Customer Experience

Recorded Webinar: The Best Ways to Improve Customer Satisfaction

A Ready-Made Customer Satisfaction Survey Template

How to Build Customer Empathy in Your Call Centre

How to Predict Call Abandon Rates Based on Service Level

Training Cheat Sheet – Handling Customer Objections

The Hidden Gems of Outbound Dialling Technology

How Can Agents Sound More Authentic?

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What Is CSAT? – With a Meaning, Calculations and Great Tips

8 Ways to Improve Chatbots and Boost Customer Satisfaction

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

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15 Speed Tips for Reducing Repeat Contacts