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About Us
Articles - Customer Satisfaction (CSAT)
Discover our range of materials on measuring and improving CSAT scores in contact centres.
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RECENT
POPULAR
Quick Wins to Improve Your C-Sat Scores
Best Tips, Phrases and Words to Use for Building Rapport
9 Important Team Leader KPIs
Positive Language for Customer Service Conversations – With Examples
What is a Customer Satisfaction Score (and How to Calculate CSAT)
What is Average Speed of Answer?
Positive Statements to Increase Customer Satisfaction
Top 10 Smart Call Centre Goals
31 Tips to Improve Customer Satisfaction
What Is the Best Way to Measure First Contact Resolution?
15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
15 Steps to an Improved Customer Experience
Recorded Webinar: The Best Ways to Improve Customer Satisfaction
A Ready-Made Customer Satisfaction Survey Template
How to Build Customer Empathy in Your Call Centre
How to Predict Call Abandon Rates Based on Service Level
Training Cheat Sheet – Handling Customer Objections
The Hidden Gems of Outbound Dialling Technology
How Can Agents Sound More Authentic?
What Is CSAT? – With a Meaning, Calculations and Great Tips
8 Ways to Improve Chatbots and Boost Customer Satisfaction
Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
15 Speed Tips for Reducing Repeat Contacts
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Editor's Pick
10 New Ways Tech Is Helping Agents Right Now
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
