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About Us
Articles - Customer Satisfaction (CSAT)
Discover our range of materials on measuring and improving CSAT scores in contact centres.
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5 Great Methods to Improve Your Customer Satisfaction Score
10 Best Practices for Quality Monitoring
How to Get More From Your Customer Satisfaction (CSat) Scores
10 Things They Won’t Tell You About Live Chat
Positive Language for Customer Service Conversations – With Examples
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric
8 Ways to Improve Chatbots and Boost Customer Satisfaction
The Top 10 Most Important Call Centre Metrics
9 Strategies to Improve Customer Satisfaction
Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction
How to Predict Call Abandon Rates Based on Service Level
21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
Live Chat Probably Costs More than Phone Call
Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
Positive Statements to Increase Customer Satisfaction
What is a Spike in Call Volumes?
What is a Key Performance Indicator (KPI)?
31 Tips to Improve Customer Satisfaction
What is Average Speed of Answer?
The Do’s and Don’ts of Homeworking
Top 10 Smart Call Centre Goals
15 Scheduling Mistakes You Need to Avoid at All Cost
The Best Words to Rescue an Unhappy Customer Experience
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Editor's Pick
How to Make Team Huddles More Engaging
10 Quick Wins for Cheering Up Your Agents
What Are Intelligent Contact Centres Doing Right Now?
15 Ideas We Heard at Costa Coffee’s Contact Centre
