Articles - Data Protection Act

Protecting customer information is central to every contact centre’s success. This page of expert insights, compliance advice, and case studies explains how the Data Protection Act shapes the way customer data is collected, stored, and shared. Learn what the law requires in day-to-day operations, from call recording and data handling to consent and retention policies. You’ll also find guidance on training staff, updating processes, and aligning with GDPR to maintain a secure and transparent approach to data management.