Date: 14 July 2026 | 1.00pm – 2.00pm BST
Location: Virtual
Most enterprises have agentic AI on the roadmap. Far fewer are seeing returns.
If your programme feels stuck or you’re not sure you’re building on the right foundations, this webinar is for you.
In 60 minutes, you’ll get Forrester’s latest read on where enterprises genuinely are in their AI maturity, and a practical framework for moving forward with confidence.
Netcall CIO, Richard Farrell, and guest speaker, Forrester VP & Principal Analyst, Bernhard Schaffrik, unpack why so many agentic AI programmes under-deliver and assess what leading organisations are doing differently.
What You’ll Walk Away With:
Through expert insights and a live customer panel, this webinar goes beyond theory, to show you what “good” looks like in practice:
- Learn how organisations are successfully designing agentic AI-driven workflows
- Where human-in-the-loop remains vital
- How teams are already using agentic AI for triage, routing and automation with measurable results
- You’ll leave with a clearer framework for building the right foundations, understanding the metrics that truly matter.
Customer Panel:
Customer organisations which are leading in their approach to agentic AI have been selected, to share with you first-hand how they are applying AI in real operational environments:
- From AI-powered triage and intelligent routing to scaled automation within small teams, panellists will walk through what they’ve implemented, results they’ve achieved and the challenges they overcame.
- Honest insight into what it takes to build trust in agentic AI and where to keep humans in-the-loop.
- How leaders are shifting from caution to confidence as they measure real business value.
Register now and learn how to confidently progress your journey towards an agentic enterprise, at a pace that delivers sustainable outcomes, not just quick wins.
Author: Netcall
Reviewed by: Robyn Coppell
Published On: 26th Jun 2026
Read more about - Call and Contact Centre Events, Netcall
