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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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RECENT
POPULAR
Are You a Manager or a Leader?
9 Ways That the Contact Centre Advisor Role Will Change in the Future
Expert Predictions: What Will 2024 Bring for Contact Centres?
How to Identify and Manage Toxic Employees
Should Call Centre Agents Use Mobile Phones at Work?
Simple Ways to Give Remote Workers a Warm ‘Virtual’ Welcome
How to Avoid the Fairness Trap When Creating Schedules
Is Your Contact Centre in Need of a Re-Design?
How to Give Your Line Manager Positive Feedback
12 winning tips to improve agent satisfaction
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Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
Latest Resources
White Paper: The Latest Omnichannel Customer Service Trends
eBook - Top 5 AI Use Cases for Travel and Hospitality CX
Upcoming Events
Conversational User Interfaces Conference 2025
Sabio CX Community Day: AI & Automation (Manchester)
Latest Blogs
Rethinking Performance Management in the Modern Contact Centre
A Guide to Contact Centre Quality Assurance
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
