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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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Should Call Centre Agents Use Mobile Phones at Work?
6 Things They Never Taught You About Shift Planning
Five Exercises for Contact Centre Agents
5 Ways to Boost Agent Productivity… Today!
9 Signs You’ve Been Working in a Call Centre Too Long
29 Ways to Boost Contact Centre Morale
16 Ways to Convince Agents to Work Overtime
How to improve employee engagement
12 winning tips to improve agent satisfaction
6 Things you can Learn From BBC’s “The Call Centre”
The top ten agent pet hates – Part Two
The top 10 agent pet hates and how to resolve them
Time for laughter at work
Sixteen initiatives to ensure your staff enjoy coming to work
3 things to ensure you lead to high performance
10 tips to build loyalty amongst staff
The Best Ways to Deal with Lunch and Tea Break Requests
Five Ways to Share Good Customer Feedback with the Rest of the Team
B is for Boss
The Power of One
The top ten workforce motivators
How do we bottle up our amazing team leaders and agents?
Shift Patterns – What are the Best Options?
Snakes and Ladders Call Centre Game Template
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Editor's Pick
How to Nail Your Outbound Strategy
The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
Latest Resources
eBook: Getting Started with AI Agents
Report: Navigating the AI Seascape
Upcoming Events
Mastering the Future of Proactive Customer Engagement – Webinar
Contact Centre Community Event
Latest Blogs
What Is First Call Resolution and How Can You Improve It?
What Is a Co-Pilot?
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
