Articles - Foehn

A picture of reducing average handling time (AHT)

248,468

49 Tips for Reducing Average Handling Time (AHT)

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274

Putting the “R” in “ROI” for the Cloud Contact Centre

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247

Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

519

How Speech Analytics Can Benefit Your Voice Channel

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182

Give Your Customers What They Really Want – Get Voice Right

322

Why Contact Centre Planning Must Take a Business-First Approach

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273

Why AI Needs a Human Voice to Realize Productivity Goals

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411

Things to Consider Before Implementing AI in the Contact Centre

118

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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170

Why Unified Communications and Contact Centre Systems Work Better Together

455

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

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232

Foehn Awarded Genesys Gold Partner Status

319

Why You Need to Reconsider Voice in the Contact Centre