Articles about Foehn

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49 Tips for Reducing Average Handling Time (AHT)

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158

Putting the “R” in “ROI” for the Cloud Contact Centre

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164

Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

241

How Speech Analytics Can Benefit Your Voice Channel

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130

Give Your Customers What They Really Want – Get Voice Right

234

Why Contact Centre Planning Must Take a Business-First Approach

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180

Why AI Needs a Human Voice to Realize Productivity Goals

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256

Things to Consider Before Implementing AI in the Contact Centre

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56

Six Years on: Taking Stock of G-Cloud 11

59

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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82

Why Unified Communications and Contact Centre Systems Work Better Together

325

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

940

Introducing VoxivoCX – The Cloud Contact Centre

62

Foehn Picks Up Two Trophies at the 2019 ITSPA Annual Awards

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126

Foehn Awarded Genesys Gold Partner Status

242

Why You Need to Reconsider Voice in the Contact Centre

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928

What Not to Miss at Call & Contact Centre Expo 2019