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Articles - Foehn

Discover and explore our Foehn content collection, including articles, blogs, news stories, case studies, resources and more.

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32 Tips for Reducing Average Handling Time (AHT)

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Putting the “R” in “ROI” for the Cloud Contact Centre

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Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

How Speech Analytics Can Benefit Your Voice Channel

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Give Your Customers What They Really Want – Get Voice Right

Why Contact Centre Planning Must Take a Business-First Approach

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Why AI Needs a Human Voice to Realize Productivity Goals

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Things to Consider Before Implementing AI in the Contact Centre

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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Why Unified Communications and Contact Centre Systems Work Better Together

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

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Foehn Awarded Genesys Gold Partner Status

Why You Need to Reconsider Voice in the Contact Centre

8x8 Build Sustainable CX Practice Box

Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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Latest Resources

Download: Business Process Mapping Training Games

Download: Business Process Mapping Training Games

eBook: 2025 Customer Success Book

eBook: 2025 Customer Success Book

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Live Panel: The Future of CX

thumbnail advert promoting event Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

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How Exceptional Ecommerce CX Builds Brand Loyalty

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AI Agents – Integrating AI Into Customer Service

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Featured Articles

Thumbnail 10 Wellbeing Tips From an Award-Winning Contact Centre

10 Wellbeing Tips From an Award-Winning Contact Centre

Thumbnail How to Better Support Men’s Mental Health in the Contact Centre

How to Better Support Men’s Mental Health in the Contact Centre

Thumbnail Employee Well-Being: How to Reduce Contact Centre Stress

Employee Well-Being: How to Reduce Contact Centre Stress

Thumbnail A Guide to Improving Mental Health In the Contact Centre

A Guide to Improving Mental Health In the Contact Centre

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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