Articles - Foehn

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49 Tips for Reducing Average Handling Time (AHT)

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356

Putting the “R” in “ROI” for the Cloud Contact Centre

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301

Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

545

How Speech Analytics Can Benefit Your Voice Channel

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210

Give Your Customers What They Really Want – Get Voice Right

389

Why Contact Centre Planning Must Take a Business-First Approach

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372

Why AI Needs a Human Voice to Realize Productivity Goals

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508

Things to Consider Before Implementing AI in the Contact Centre

154

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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217

Why Unified Communications and Contact Centre Systems Work Better Together

571

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

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284

Foehn Awarded Genesys Gold Partner Status

364

Why You Need to Reconsider Voice in the Contact Centre