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Articles - Foehn
257,684
49 Tips for Reducing Average Handling Time (AHT)
322
Putting the “R” in “ROI” for the Cloud Contact Centre
284
Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”
535
How Speech Analytics Can Benefit Your Voice Channel
200
Give Your Customers What They Really Want – Get Voice Right
363
Why Contact Centre Planning Must Take a Business-First Approach
324
Why AI Needs a Human Voice to Realize Productivity Goals
454
Things to Consider Before Implementing AI in the Contact Centre
142
Foehn Achieves G-Cloud 11 Approval Across Full Product Suite
200
Why Unified Communications and Contact Centre Systems Work Better Together
512
Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy
260
Foehn Awarded Genesys Gold Partner Status
342
Why You Need to Reconsider Voice in the Contact Centre
Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
Latest Resources
eBook: Collaborative Intelligence in the Contact Center
eBook: How Data Powers Excellent CX Delivery For Advisors
Upcoming Events
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Tue 07 Feb 2023
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Tue 07 Feb 2023
Latest Insights
The ABCs of Exceptional Agent Interactions
Eradicating the Redial with First-Contact Resolution
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53% of Frontline Colleagues Report Symptoms of Stress
Highly Acclaimed Call Centre Helper Webinars Return
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