Articles - Foehn

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237,225

49 Tips for Reducing Average Handling Time (AHT)

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206

Putting the “R” in “ROI” for the Cloud Contact Centre

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214

Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

497

How Speech Analytics Can Benefit Your Voice Channel

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161

Give Your Customers What They Really Want – Get Voice Right

289

Why Contact Centre Planning Must Take a Business-First Approach

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224

Why AI Needs a Human Voice to Realize Productivity Goals

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334

Things to Consider Before Implementing AI in the Contact Centre

93

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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125

Why Unified Communications and Contact Centre Systems Work Better Together

400

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

1,156

Introducing VoxivoCX – The Cloud Contact Centre

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189

Foehn Awarded Genesys Gold Partner Status

293

Why You Need to Reconsider Voice in the Contact Centre

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1,004

What Not to Miss at Call & Contact Centre Expo 2019