The Leading Contact Centre Magazine

Articles about Foehn

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Putting the “R” in “ROI” for the Cloud Contact Centre

86

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Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

116

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How Speech Analytics Can Benefit Your Voice Channel

81

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Give Your Customers What They Really Want – Get Voice Right

109

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Why Contact Centre Planning Must Take a Business-First Approach

177

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Why AI Needs a Human Voice to Realize Productivity Goals

136

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Things to Consider Before Implementing AI in the Contact Centre

112

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Six Years on: Taking Stock of G-Cloud 11

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Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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Why Unified Communications and Contact Centre Systems Work Better Together

61

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Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

267

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Introducing VoxivoCX – The Cloud Contact Centre

423

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Foehn Picks Up Two Trophies at the 2019 ITSPA Annual Awards

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Foehn Awarded Genesys Gold Partner Status

95

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Why You Need to Reconsider Voice in the Contact Centre

211

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What Not to Miss at Call & Contact Centre Expo 2019

298

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49 Tips for Reducing Average Handling Time (AHT)

172,410

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