Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

Filed under - Contact Centre News,

The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace.

G-Cloud gives central government, local councils, NHS Trusts and other public-sector bodies access to approved suppliers of cloud-based services via an online platform, offering greater choice, consistency in quality standards and more competitive pricing.

This is the sixth year in succession that Foehn has been listed as a G-Cloud supplier, emphasizing the company’s commitment to meeting the demand for cloud phone and contact centre systems from public sector organizations that need affordable, feature-rich, simple-to-use solutions.

For the first time, this iteration of G-Cloud incorporates all three of Foehn’s flag-ship systems. These are Voxivo Cloud Phone system, UC & Collaboration, and VoxivoCX Cloud Contact Centre, all designed and built by Foehn’s development team, plus Foehn’s Omnichannel Contact Centre solution incorporating the Purecloud system delivered in partnership with Genesys.

G-Cloud 11 approval is the most recent achievement in Foehn’s strategy and successful relationship with the public sector built over the past twenty years.

Within the last 18 months, Foehn’s public sector offering has been substantiated by further accomplishments, including:

  • ITSPA award for ‘Best VoIP Software of 2018’
  • Genesys accreditation as a Gold Partner and ‘Purecloud Partner of the Year’
  • Certification for the security standard ISO/IEC 27001
  • Launch of the VoxivoCX Cloud Contact Centre.

James Passingham, Foehn CTO, emphasizes why G-Cloud is central to Foehn’s future growth: “We’ve been listed on G-Cloud for six years now and have seen the framework and its processes mature into a valuable procurement platform with real opportunity for public sector bodies to increase return on investment.”

“This year, it’s pleasing to see the number of listed companies increase by 20% and reassuring to know 90% of suppliers are SMEs.”

“With an impressive total spend now approaching £5 billion since the introduction of G-Cloud, this all points towards a system that works for both the customer and the supplier.”

Pressures on the public sector for budgetary restraint, regulatory compliance, and impartiality continue to make supplier selection complex and time-consuming.

G-Cloud sets out to make procurement easier and this is supported by Foehn’s design philosophy that sets out to make communications easier to manage and operate.

Julian Barrow, Foehn Sales Director, emphasizes this point: “Following the improvements to processes and procedures implemented in G-Cloud 10 last year, this latest iteration has offered us the opportunity to consolidate our cloud offering and focus on the addition of our cloud contact centre solutions.”

A thumbnail photo of Julian Barrow

Julian Barrow

“VoxivoCX, designed by our own development team, prioritizes ease of adoption, simplicity of operation and effective utilization of voice in the contact centre.

“These three elements are fundamental to the performance of contact centre agents working in teams with the limited resources and pressures so often found in local authorities and social services. That’s why G-Cloud 11 is a critical part of our relationship with the public sector.”

Author: Robyn Coppell

Published On: 11th Jul 2019 - Last modified: 16th Jul 2019
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