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Articles - Freshworks

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14 New Uses for AI to Improve Your Customer Service

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Decoding Chatbot Technology

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Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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What Will the Contact Centre of the Future Look Like?

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Freshworks Announces Strategic Partnership with TCS

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6 Ideas for a Great Personalized Customer Experience

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32 Call Centre KPIs That You Need to Track (And Why!)

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Freshworks Named a Visionary in Gartner’s Magic Quadrant

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What Is Conversational Commerce?

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Desford Support Group Use Freshworks Technology to Help Those in Need

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Vonage and Freshworks Announce Partnership

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6 Live Chat Metrics That You Should Be Tracking

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Freshworks Integrates With Slack

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15 Contact Centre Homeworking Problems and How to Overcome Them

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14 Chat Etiquette Tips for Better Customer Conversations

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COVID-19: How Messaging Is Lowering Call Volumes

How to Ensure Your QA Programme Really Works

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Customer Engagement Trends to Watch For

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The Metrics That Matter for Digital Marketing at Scale

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Freshworks Launches Freshsuccess

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Remote Working – 6 Tips to Be Successful

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Editor's Pick

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

Thumbnail 21 Top Tips to Improve Your Agent Onboarding

21 Top Tips to Improve Your Agent Onboarding

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