Articles - Freshworks

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2,320

14 New Uses for AI to Improve Your Customer Service

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248

Decoding Chatbot Technology

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290

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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1,647

What Will the Contact Centre of the Future Look Like?

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866

Freshworks Announces Strategic Partnership with TCS

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5,019

6 Ideas for a Great Personalized Customer Experience

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20,289

32 Call Centre KPIs That You Need to Track (And Why!)

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460

Freshworks Named a Visionary in Gartner’s Magic Quadrant

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252

What Is Conversational Commerce?

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313

Desford Support Group Use Freshworks Technology to Help Those in Need

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181

Vonage and Freshworks Announce Partnership

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435

6 Live Chat Metrics That You Should Be Tracking

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330

Freshworks Integrates With Slack

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7,704

15 Contact Centre Homeworking Problems and How to Overcome Them

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2,040

14 Chat Etiquette Tips for Better Customer Conversations

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282

COVID-19: How Messaging Is Lowering Call Volumes

182

How to Ensure Your QA Programme Really Works

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332

Customer Engagement Trends to Watch For

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183

The Metrics That Matter for Digital Marketing at Scale

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538

Freshworks Launches Freshsuccess

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652

Remote Working – 6 Tips to Be Successful