Articles about Freshworks

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176

Decoding Chatbot Technology

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205

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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1,224

What Will the Contact Centre of the Future Look Like?

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793

Freshworks Announces Strategic Partnership with TCS

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3,166

6 Ideas for a Great Personalized Customer Experience

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9,280

32 Contact Centre KPIs That You Need to Track (And Why!)

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383

Freshworks Named a Visionary in Gartner’s Magic Quadrant

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113

What Is Conversational Commerce?

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210

Desford Support Group Use Freshworks Technology to Help Those in Need

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136

5 Strategies for Launching Conversational AI

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1,325

14 New Uses of Artificial Intelligence in Customer Service

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418

Freshworks Offers Three Months of Its Freshchat Solution for Free

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90

Vonage and Freshworks Announce Partnership

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307

6 Live Chat Metrics That You Should Be Tracking

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268

Freshworks Integrates With Slack

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5,692

15 Contact Centre Homeworking Problems and How to Overcome Them

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1,234

14 Chat Etiquette Tips for Better Customer Conversations

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214

COVID-19: How Messaging Is Lowering Call Volumes

84

How to Ensure Your QA Programme Really Works

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253

Customer Engagement Trends to Watch For

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118

The Metrics That Matter for Digital Marketing at Scale

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482

Freshworks Launches Freshsuccess

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559

Remote Working – 6 Tips to Be Successful

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136

Freshworks Acquires AnswerIQ