Articles - Freshworks

A picture of AI forming a human face

2,609

14 New Uses for AI to Improve Your Customer Service

A picture of a Chatbot

277

Decoding Chatbot Technology

A photo of a remote sales agent

306

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

A picture of someone walking into the future

1,745

What Will the Contact Centre of the Future Look Like?

A picture of puzzle piece

879

Freshworks Announces Strategic Partnership with TCS

A photo of someone pointing at themselves

5,429

6 Ideas for a Great Personalized Customer Experience

A picture of someone tracking footprints

23,699

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of a visionary on a pyramid

497

Freshworks Named a Visionary in Gartner’s Magic Quadrant

A photo of multi-colour speech bubbles in hands

307

What Is Conversational Commerce?

A picture of hands raised up with red hearts

344

Desford Support Group Use Freshworks Technology to Help Those in Need

A picture of integrated icons for social media and networks

195

Vonage and Freshworks Announce Partnership

A picture of the words live chat in speech bubbles

456

6 Live Chat Metrics That You Should Be Tracking

A picture of two coloured smoke clouds coming together

342

Freshworks Integrates With Slack

A photo of a homeworking call centre agent

8,209

15 Contact Centre Homeworking Problems and How to Overcome Them

A picture of a lap top with live chat speak bubbles

2,258

14 Chat Etiquette Tips for Better Customer Conversations

A picture of phone messages and calls

292

COVID-19: How Messaging Is Lowering Call Volumes

206

How to Ensure Your QA Programme Really Works

A picture of hands holding parts of a jigsaw

348

Customer Engagement Trends to Watch For

A picture of graphs to display metrics metrics

194

The Metrics That Matter for Digital Marketing at Scale

A picture of four blocks which form a picture

550

Freshworks Launches Freshsuccess

A picture of a laptop with the words remote working

663

Remote Working – 6 Tips to Be Successful