Articles - Freshworks

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1,571

14 New Uses for AI to Improve Your Customer Service

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185

Decoding Chatbot Technology

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219

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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1,339

What Will the Contact Centre of the Future Look Like?

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806

Freshworks Announces Strategic Partnership with TCS

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3,762

6 Ideas for a Great Personalized Customer Experience

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12,891

32 Contact Centre KPIs That You Need to Track (And Why!)

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378

Freshworks Named a Visionary in Gartner’s Magic Quadrant

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142

What Is Conversational Commerce?

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222

Desford Support Group Use Freshworks Technology to Help Those in Need

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144

5 Strategies for Launching Conversational AI

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432

Freshworks Offers Three Months of Its Freshchat Solution for Free

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106

Vonage and Freshworks Announce Partnership

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340

6 Live Chat Metrics That You Should Be Tracking

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293

Freshworks Integrates With Slack

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6,255

15 Contact Centre Homeworking Problems and How to Overcome Them

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1,525

14 Chat Etiquette Tips for Better Customer Conversations

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234

COVID-19: How Messaging Is Lowering Call Volumes

104

How to Ensure Your QA Programme Really Works

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269

Customer Engagement Trends to Watch For

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133

The Metrics That Matter for Digital Marketing at Scale

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497

Freshworks Launches Freshsuccess

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587

Remote Working – 6 Tips to Be Successful