Translate

Articles - Freshworks

Discover and explore our Freshworks content collection, including articles, blogs, news stories, case studies, resources and more.

What Not to Miss at CCW Berlin 2025

A picture of AI forming a human face

14 New Uses for AI to Improve Your Customer Service

A picture of a Chatbot

Decoding Chatbot Technology

A photo of a remote sales agent

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

A picture of someone walking into the future

What Will the Contact Centre of the Future Look Like?

A picture of puzzle piece

Freshworks Announces Strategic Partnership with TCS

A photo of someone pointing at themselves

6 Ideas for a Great Personalized Customer Experience

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of a visionary on a pyramid

Freshworks Named a Visionary in Gartner’s Magic Quadrant

A photo of multi-colour speech bubbles in hands

What Is Conversational Commerce?

A picture of hands raised up with red hearts

Desford Support Group Use Freshworks Technology to Help Those in Need

A picture of integrated icons for social media and networks

Vonage and Freshworks Announce Partnership

A picture of the words live chat in speech bubbles

6 Live Chat Metrics That You Should Be Tracking

A picture of two coloured smoke clouds coming together

Freshworks Integrates With Slack

A photo of a homeworking call centre agent

15 Contact Centre Homeworking Problems and How to Overcome Them

A picture of a lap top with live chat speak bubbles

14 Chat Etiquette Tips for Better Customer Conversations

A picture of phone messages and calls

COVID-19: How Messaging Is Lowering Call Volumes

How to Ensure Your QA Programme Really Works

A picture of hands holding parts of a jigsaw

Customer Engagement Trends to Watch For

A picture of graphs to display metrics metrics

The Metrics That Matter for Digital Marketing at Scale

A picture of four blocks which form a picture

Freshworks Launches Freshsuccess

A picture of a laptop with the words remote working

Remote Working – 6 Tips to Be Successful