Articles - Freshworks

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1,976

14 New Uses for AI to Improve Your Customer Service

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212

Decoding Chatbot Technology

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256

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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1,525

What Will the Contact Centre of the Future Look Like?

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843

Freshworks Announces Strategic Partnership with TCS

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4,467

6 Ideas for a Great Personalized Customer Experience

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16,691

32 Call Centre KPIs That You Need to Track (And Why!)

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428

Freshworks Named a Visionary in Gartner’s Magic Quadrant

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194

What Is Conversational Commerce?

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270

Desford Support Group Use Freshworks Technology to Help Those in Need

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149

Vonage and Freshworks Announce Partnership

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382

6 Live Chat Metrics That You Should Be Tracking

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310

Freshworks Integrates With Slack

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7,195

15 Contact Centre Homeworking Problems and How to Overcome Them

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1,764

14 Chat Etiquette Tips for Better Customer Conversations

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258

COVID-19: How Messaging Is Lowering Call Volumes

149

How to Ensure Your QA Programme Really Works

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297

Customer Engagement Trends to Watch For

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157

The Metrics That Matter for Digital Marketing at Scale

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516

Freshworks Launches Freshsuccess

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621

Remote Working – 6 Tips to Be Successful