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Articles - Freshworks
RECENT
POPULAR
14 New Uses for AI to Improve Your Customer Service
Decoding Chatbot Technology
Sales Leaders Are Confident About a Permanent Switch to Remote Selling
What Will the Contact Centre of the Future Look Like?
Freshworks Announces Strategic Partnership with TCS
6 Ideas for a Great Personalized Customer Experience
32 Call Centre KPIs That You Need to Track (And Why!)
Freshworks Named a Visionary in Gartner’s Magic Quadrant
What Is Conversational Commerce?
Desford Support Group Use Freshworks Technology to Help Those in Need
Vonage and Freshworks Announce Partnership
6 Live Chat Metrics That You Should Be Tracking
Freshworks Integrates With Slack
15 Contact Centre Homeworking Problems and How to Overcome Them
14 Chat Etiquette Tips for Better Customer Conversations
COVID-19: How Messaging Is Lowering Call Volumes
How to Ensure Your QA Programme Really Works
Customer Engagement Trends to Watch For
The Metrics That Matter for Digital Marketing at Scale
Freshworks Launches Freshsuccess
Remote Working – 6 Tips to Be Successful
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?