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Articles - Handling Customers
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How to Develop Empathy as a Skill in Your Frontline Teams
How to Handle Contacts From Challenging Customers
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
How to Provide Closed-Loop Feedback With Employees and Customers
The Top 10 Assurance Statements in Customer Service
21 Great Alternatives to “Sorry for the Inconvenience”
How to Deal With Frustrated Customers – And Make Them Happy
How to Deal With Racism in the Contact Centre
The Ultimate Key to Crowdsourcing in Customer Service
How to Deal With an Indecisive Customer
13 Clever Tactics for Dealing With an Angry Phone Call
Training Your Team to Take Ownership
How to Deal With a Talkative Customer
4 Key Objectives to Improve Productivity and Customer Experience
27 Positive Statements to Use In Difficult Situations
The Best Ways to Communicate With Upset Customers
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
What is Service Recovery – With Examples
How to Manage and Exceed Customer Expectations – With Examples
Replace Negative Words With Positive Words for Customer Service With Examples
How to Encourage Customers to Disclose Vulnerability
Handling Sales Objections Over The Telephone
The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance
How to Write a Customer Apology Letter – With an Example
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
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Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
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The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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