Articles about Handling Customers

How to Deal With Difficult Customers

1,882

How to Respond When You’ve Let a Customer Down

1,717

Dealing With Vulnerable Customers

2,324

How to Handle Call Escalations

2,886

The Long List of Things That Can Destroy Your Customer Service

2,180

When Is It OK to Hang up on a Customer?

3,883

How to Write to Vulnerable Customers

799

Contact Centre Jargon and Terminologies

178,955

How to Ensure That Advisors Don’t Rush Through Calls at the End of Their Shifts

675

Want to Speak in the Same Language as the Customer? Use Filtering!

1,217