Articles - Handling Customers

Bowl of colourful loops top view

1,028

How to Provide Closed-Loop Feedback With Employees and Customers

Top Assurance Statements in Customer Service

3,558

The Top 10 Assurance Statements in Customer Service

9,330

Alternatives to “Sorry for the Inconvenience”

Frustrated person on pink background

1,990

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

828

How to Deal With Racism in the Contact Centre

A picture of multicoloured people in a circle with arrows leading to groups of the same colours

751

The Ultimate Key to Crowdsourcing in Customer Service

A rear view picture of a person scratching their head looking at question marks

3,929

How to Deal With an Indecisive Customer

Angry people screaming

4,583

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of hands possessively guarding a series of coloured pawns

3,953

Training Your Team to Take Ownership

A picture of a talkative cartoon

10,863

How to Deal With a Talkative Customer

7,778

4 Key Objectives to Improve Productivity and Customer Experience

A picture of positive speech bubbles

59,765

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

5,319

The Best Ways to Communicate With Upset Customers

Apologising for the inconvenience, I'm Sorry

200,088

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A picture a happy person with a service recovery icon on their phone

6,783

What is Service Recovery – With Examples

A finger changes the course of a paper bat, from a line of white paper boats

7,996

How to Manage and Exceed Customer Expectations – With Examples

14,978

How to Handle Contacts From Challenging Customers

Replace negative Words With Positive Words

64,536

Replace Negative Words With Positive Words for Customer Service With Examples

685

How to Encourage Customers to Disclose Vulnerability

Young customer support executive working in modern office.

110,763

Handling Sales Objections Over The Telephone

Three men attempt to push cubes, while a man pushing an orange sphere is ahead

1,904

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

A note with I'm sorry, and marshmallows on a light

20,147

How to Write a Customer Apology Letter – With an Example

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

9,423

How to Deal With Difficult Customers

4,734

How to Respond When You’ve Let a Customer Down