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Articles about Handling Customers

4 Customer Service Objectives That Will Improve Productivity and Customer Experience

2,473

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27 Positive Statements to Use In Difficult Situations

9,968

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The Best Ways to Communicate With Upset Customers

2,752

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“Sorry for the Inconvenience” – How to Offer a Genuine Apology

23,416

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How to Get Service Recovery Right – With a Definition, Examples and Expert Tips

1,197

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How to Manage and Exceed Customer Expectations – With Examples

3,803

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How to Handle Contacts From Challenging Customers

6,123

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Replace Negative Words With Positive Alternatives for Customer Service With Examples

22,178

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How to Encourage Customers to Disclose Vulnerability

415

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Handling Sales Objections Over The Telephone

94,914

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The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

1,335

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How to Write a Customer Apology Letter – With an Example

9,587

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How to Deal With Difficult Customers

5,453

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How to Respond When You’ve Let a Customer Down

2,990

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Dealing With Vulnerable Customers

13,636

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How to Handle Call Escalations

11,966

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The Long List of Things That Can Destroy Your Customer Service

3,194

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When Is It OK to Hang up on a Customer?

14,163

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How to Write to Vulnerable Customers

1,738

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Contact Centre Jargon and Terminologies

247,326

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