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Articles - Handling Customers
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Live Chat Quality – 7 Training Exercises to Improve It
The Secret to Dealing With Awkward Customers
How to Design an Escalation Matrix for Call Centre Agents
How to Develop Empathy as a Skill in Your Frontline Teams
How to Handle Contacts From Challenging Customers
10 Ways to Say “Sorry for the Inconvenience Caused”
How to Provide Closed-Loop Feedback With Employees and Customers
Assurance Statements in Customer Service – With Examples
15 Great Alternatives to “Sorry for the Inconvenience”
How to Deal With Frustrated Customers – And Make Them Happy
How to Deal With Racism in the Contact Centre
The Ultimate Key to Crowdsourcing in Customer Service
How to Deal With an Indecisive Customer
13 Clever Tactics for Dealing With an Angry Phone Call
Training Your Team to Take Ownership
How to Deal With a Talkative Customer
4 Key Objectives to Improve Productivity and Customer Experience
27 Positive Statements to Use In Difficult Situations
The Best Ways to Communicate With Upset Customers
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
What is Service Recovery – With Examples
How to Manage and Exceed Customer Expectations – With Examples
Negative VS Positive Words in Customer Service – With Examples
How to Encourage Customers to Disclose Vulnerability
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Attract Gen Z Into Your Contact Centre
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