Articles - Handling Customers

How to Handle Contacts From Challenging Customers

Apologise for the Inconvenience - Say Sorry

10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”

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How to Provide Closed-Loop Feedback With Employees and Customers

Top Assurance Statements in Customer Service

The Top 10 Assurance Statements in Customer Service

Alternatives to “Sorry for the Inconvenience”

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How to Deal With Frustrated Customers – And Make Them Happy

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How to Deal With Racism in the Contact Centre

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The Ultimate Key to Crowdsourcing in Customer Service

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How to Deal With an Indecisive Customer

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13 Clever Tactics for Dealing With an Angry Phone Call

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Training Your Team to Take Ownership

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How to Deal With a Talkative Customer

4 Key Objectives to Improve Productivity and Customer Experience

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27 Positive Statements to Use In Difficult Situations

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The Best Ways to Communicate With Upset Customers

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

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What is Service Recovery – With Examples

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How to Manage and Exceed Customer Expectations – With Examples

Replace negative Words With Positive Words

Replace Negative Words With Positive Words for Customer Service With Examples

How to Encourage Customers to Disclose Vulnerability

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Handling Sales Objections Over The Telephone

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The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

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How to Write a Customer Apology Letter – With an Example

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How to Deal With Difficult Customers