Articles - Handling Customers

Frustrated person on pink background

1,519

How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

467

How to Deal With Racism in the Contact Centre

Bowl of colourful loops top view

740

How to Provide Closed-Loop Feedback With Employees and Customers

A picture of multicoloured people in a circle with arrows leading to groups of the same colours

538

The Ultimate Key to Crowdsourcing in Customer Service

A rear view picture of a person scratching their head looking at question marks

2,082

How to Deal With an Indecisive Customer

Angry people screaming

3,473

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of hands possessively guarding a series of coloured pawns

2,707

Training Your Team to Take Ownership

A picture of a talkative cartoon

7,134

How to Deal With a Talkative Customer

7,125

4 Key Objectives to Improve Productivity and Customer Experience

A picture of positive speech bubbles

49,569

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

4,585

The Best Ways to Communicate With Upset Customers

Apologising for the inconvenience, I'm Sorry

187,386

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A picture a happy person with a service recovery icon on their phone

5,589

How to Get Service Recovery Right – With a Definition, Examples and Expert Tips

A finger changes the course of a paper bat, from a line of white paper boats

7,235

How to Manage and Exceed Customer Expectations – With Examples

12,853

How to Handle Contacts From Challenging Customers

Replace negative Words With Positive Words

56,676

Replace Negative Words With Positive Words for Customer Service With Examples

557

How to Encourage Customers to Disclose Vulnerability

Young customer support executive working in modern office.

108,190

Handling Sales Objections Over The Telephone

Three men attempt to push cubes, while a man pushing an orange sphere is ahead

1,786

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

A note with I'm sorry, and marshmallows on a light

18,513

How to Write a Customer Apology Letter – With an Example

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

8,564

How to Deal With Difficult Customers

4,410

How to Respond When You’ve Let a Customer Down

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

25,775

How To Deal With Vulnerable Customers

26,554

How to Handle Escalation Calls