The Leading Contact Centre Magazine

Articles about Handling Customers

How to Handle Contacts From Challenging Customers

2,823

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Replace Negative Words With Positive Alternatives for Customer Service

6,045

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How to Encourage Customers to Disclose Vulnerability

337

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Young customer support executive working in modern office.

Handling Sales Objections Over The Telephone

86,148

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Three men attempt to push cubes, while a man pushing an orange sphere is ahead

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

959

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A note with I'm sorry, and marshmallows on a light

How to Write a Customer Apology Letter – With an Example

4,294

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,176

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How to Respond When You’ve Let a Customer Down

2,346

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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

Dealing With Vulnerable Customers

6,122

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How to Handle Call Escalations

6,032

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The Long List of Things That Can Destroy Your Customer Service

2,775

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When Is It OK to Hang up on a Customer?

7,833

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How to Write to Vulnerable Customers

1,210

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Contact Centre Jargon and Terminologies

207,542

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

806

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Want to Speak in the Same Language as the Customer? Use Filtering!

1,536

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A Policy for Dealing with Angry and Abusive Customers

18,089

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,780

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How to Design a Contact Centre for Impatient Customers

2,880

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9 Ways to Encourage Customers to Give Feedback

8,709

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