The Award Winning Contact Centre Magazine

Translate

Articles about Handling Customers

A picture of a talkative cartoon

How to Deal With a Customer Who Can’t Stop Talking

1,725

Read more...

4 Customer Service Objectives to Improve Productivity and Customer Experience

4,842

Read more...

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

25,828

Read more...

A photo of an upset person on the phone

The Best Ways to Communicate With Upset Customers

3,578

Read more...

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

99,630

Read more...

A picture a happy person with a service recovery icon on their phone

How to Get Service Recovery Right – With a Definition, Examples and Expert Tips

3,333

Read more...

A finger changes the course of a paper bat, from a line of white paper boats

How to Manage and Exceed Customer Expectations – With Examples

5,564

Read more...

How to Handle Contacts From Challenging Customers

8,631

Read more...

Replace Negative Words With Positive Alternatives for Customer Service With Examples

36,359

Read more...

How to Encourage Customers to Disclose Vulnerability

447

Read more...