The Leading Contact Centre Magazine

Articles about Handling Customers

4 Customer Service Objectives That Will Improve Productivity and Customer Experience

1,789

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27 Positive Statements to Use In Difficult Situations

4,799

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The Best Ways to Communicate With Upset Customers

2,455

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“Sorry for the Inconvenience” – How to Offer a Genuine Apology

5,551

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How to Get Service Recovery Right – With a Definition, Examples and Expert Tips

757

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How to Manage and Exceed Customer Expectations – With Examples

3,004

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How to Handle Contacts From Challenging Customers

5,272

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Replace Negative Words With Positive Alternatives for Customer Service With Examples

16,753

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How to Encourage Customers to Disclose Vulnerability

396

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Handling Sales Objections Over The Telephone

92,702

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The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

1,245

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How to Write a Customer Apology Letter – With an Example

8,085

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How to Deal With Difficult Customers

5,027

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How to Respond When You’ve Let a Customer Down

2,817

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Dealing With Vulnerable Customers

11,894

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How to Handle Call Escalations

9,953

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The Long List of Things That Can Destroy Your Customer Service

3,061

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When Is It OK to Hang up on a Customer?

12,536

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How to Write to Vulnerable Customers

1,628

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Contact Centre Jargon and Terminologies

235,857

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