The Leading Contact Centre Magazine

Articles about Handling Customers

How to Write a Customer Apology Letter – With an Example

2,408

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How to Deal With Difficult Customers

3,121

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How to Respond When You’ve Let a Customer Down

1,996

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Dealing With Vulnerable Customers

2,824

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How to Handle Call Escalations

3,531

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The Long List of Things That Can Destroy Your Customer Service

2,434

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When Is It OK to Hang up on a Customer?

4,953

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How to Write to Vulnerable Customers

915

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Contact Centre Jargon and Terminologies

188,210

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

706

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Want to Speak in the Same Language as the Customer? Use Filtering!

1,322

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A Policy for Dealing with Angry and Abusive Customers

11,459

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,360

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How to Design a Contact Centre for Impatient Customers

2,472

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9 Ways to Encourage Customers to Give Feedback

5,727

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How to Write a Thank-You Letter to a Customer – With Examples

5,023

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6 Strategies for Building Agent Confidence in Telesales

12,641

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Tense Man worried about Angry Customer

Dealing with Angry Customers

312,699

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Customer Service Representative (CSR)

906

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10 Closing Techniques for Inbound Sales Advisors

14,077

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