Articles - Handling Customers

18,766

How to Handle Contacts From Challenging Customers

Apologise for the Inconvenience - Say Sorry

14,695

10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”

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1,058

How to Provide Closed-Loop Feedback With Employees and Customers

Top Assurance Statements in Customer Service

8,610

The Top 10 Assurance Statements in Customer Service

14,859

Alternatives to “Sorry for the Inconvenience”

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2,553

How to Deal With Frustrated Customers – And Make Them Happy

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1,030

How to Deal With Racism in the Contact Centre

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806

The Ultimate Key to Crowdsourcing in Customer Service

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4,846

How to Deal With an Indecisive Customer

Angry people screaming

5,195

13 Clever Tactics for Dealing With an Angry Phone Call

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4,194

Training Your Team to Take Ownership

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14,424

How to Deal With a Talkative Customer

8,601

4 Key Objectives to Improve Productivity and Customer Experience

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69,265

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

5,788

The Best Ways to Communicate With Upset Customers

Apologising for the inconvenience, I'm Sorry

207,119

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A picture a happy person with a service recovery icon on their phone

8,707

What is Service Recovery – With Examples

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8,706

How to Manage and Exceed Customer Expectations – With Examples

Replace negative Words With Positive Words

72,258

Replace Negative Words With Positive Words for Customer Service With Examples

866

How to Encourage Customers to Disclose Vulnerability

Young customer support executive working in modern office.

112,474

Handling Sales Objections Over The Telephone

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2,029

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

A note with I'm sorry, and marshmallows on a light

21,373

How to Write a Customer Apology Letter – With an Example

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10,021

How to Deal With Difficult Customers