Articles about Handling Customers

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4 Customer Service Objectives That Will Improve Productivity and Customer Experience
3,770
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27 Positive Statements to Use In Difficult Situations
19,258
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The Best Ways to Communicate With Upset Customers
3,255
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
65,423
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A picture a happy person with a service recovery icon on their phone
How to Get Service Recovery Right – With a Definition, Examples and Expert Tips
2,510
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How to Manage and Exceed Customer Expectations – With Examples
4,910
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How to Handle Contacts From Challenging Customers
7,704
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Replace Negative Words With Positive Alternatives for Customer Service With Examples
29,962
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How to Encourage Customers to Disclose Vulnerability
427
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Young customer support executive working in modern office.
Handling Sales Objections Over The Telephone
97,660
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Three men attempt to push cubes, while a man pushing an orange sphere is ahead
The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance
1,429
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A note with I'm sorry, and marshmallows on a light
How to Write a Customer Apology Letter – With an Example
12,233
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
6,001
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How to Respond When You’ve Let a Customer Down
3,282
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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head
Dealing With Vulnerable Customers
16,448
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How to Handle Call Escalations
14,712
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The Long List of Things That Can Destroy Your Customer Service
3,686
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When Is It OK to Hang-Up on a Customer?
17,033
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How to Write to Vulnerable Customers
1,979
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Contact Centre Jargon and Terminologies
261,691
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