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Articles - Handling Customers
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18,766
How to Handle Contacts From Challenging Customers
14,695
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
1,058
How to Provide Closed-Loop Feedback With Employees and Customers
8,610
The Top 10 Assurance Statements in Customer Service
14,859
Alternatives to “Sorry for the Inconvenience”
2,553
How to Deal With Frustrated Customers – And Make Them Happy
1,030
How to Deal With Racism in the Contact Centre
806
The Ultimate Key to Crowdsourcing in Customer Service
4,846
How to Deal With an Indecisive Customer
5,195
13 Clever Tactics for Dealing With an Angry Phone Call
4,194
Training Your Team to Take Ownership
14,424
How to Deal With a Talkative Customer
8,601
4 Key Objectives to Improve Productivity and Customer Experience
69,265
27 Positive Statements to Use In Difficult Situations
5,788
The Best Ways to Communicate With Upset Customers
207,119
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
8,707
What is Service Recovery – With Examples
8,706
How to Manage and Exceed Customer Expectations – With Examples
72,258
Replace Negative Words With Positive Words for Customer Service With Examples
866
How to Encourage Customers to Disclose Vulnerability
112,474
Handling Sales Objections Over The Telephone
2,029
The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance
21,373
How to Write a Customer Apology Letter – With an Example
10,021
How to Deal With Difficult Customers
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Editor's Pick
The Best De-Escalation Techniques
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e-Book: Five Steps to Accurate Contact Center Forecasting
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