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Articles - Handling Customers
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1,519
How to Deal With Frustrated Customers – And Make Them Happy
467
How to Deal With Racism in the Contact Centre
740
How to Provide Closed-Loop Feedback With Employees and Customers
538
The Ultimate Key to Crowdsourcing in Customer Service
2,082
How to Deal With an Indecisive Customer
3,473
13 Clever Tactics for Dealing With an Angry Phone Call
2,707
Training Your Team to Take Ownership
7,134
How to Deal With a Talkative Customer
7,125
4 Key Objectives to Improve Productivity and Customer Experience
49,569
27 Positive Statements to Use In Difficult Situations
4,585
The Best Ways to Communicate With Upset Customers
187,386
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
5,589
How to Get Service Recovery Right – With a Definition, Examples and Expert Tips
7,235
How to Manage and Exceed Customer Expectations – With Examples
12,853
How to Handle Contacts From Challenging Customers
56,676
Replace Negative Words With Positive Words for Customer Service With Examples
557
How to Encourage Customers to Disclose Vulnerability
108,190
Handling Sales Objections Over The Telephone
1,786
The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance
18,513
How to Write a Customer Apology Letter – With an Example
8,564
How to Deal With Difficult Customers
4,410
How to Respond When You’ve Let a Customer Down
25,775
How To Deal With Vulnerable Customers
26,554
How to Handle Escalation Calls
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White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
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3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
Tue 24 May 2022
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