Handling Customers | Call Centre Helper

Articles about Handling Customers

The Long List of Things That Can Destroy Your Customer Service

2,183

When Is It OK to Hang up on a Customer?

1,960

How to Write to Vulnerable Customers

607

How to Ensure That Advisors Don’t Rush Through Calls at the End of Their Shifts

618

Want to Speak in the Same Language as the Customer? Use Filtering!

1,027

A Policy for Dealing with Angry and Abusive Customers

6,493

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

1,877

How to Design a Contact Centre for Impatient Customers

2,454

9 Ways to Encourage Customers to Give Feedback

2,797

How to Write a Thank-You Letter to a Customer

3,785