The Award Winning Contact Centre Magazine

Translate

Articles about Handling Customers

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

1,756

Read more...

A picture of hands possessively guarding a series of coloured pawns

Training Your Team to Take Ownership

1,655

Read more...

A picture of a talkative cartoon

How to Deal With a Customer Who Can’t Stop Talking

2,736

Read more...

4 Customer Service Objectives to Improve Productivity and Customer Experience

5,643

Read more...

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

32,362

Read more...

A photo of an upset person on the phone

The Best Ways to Communicate With Upset Customers

3,807

Read more...

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

137,375

Read more...

A picture a happy person with a service recovery icon on their phone

How to Get Service Recovery Right – With a Definition, Examples and Expert Tips

4,273

Read more...

A finger changes the course of a paper bat, from a line of white paper boats

How to Manage and Exceed Customer Expectations – With Examples

6,018

Read more...

How to Handle Contacts From Challenging Customers

9,683

Read more...