The Leading Contact Centre Magazine

Articles about Handling Customers

Replace These Negative Words With Positive Alternatives for Customer Service

4,636

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How to Encourage Customers to Disclose Vulnerability

318

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Young customer support executive working in modern office.

Handling Sales Objections Over The Telephone

84,683

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Three men attempt to push cubes, while a man pushing an orange sphere is ahead

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

895

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A note with I'm sorry, and marshmallows on a light

How to Write a Customer Apology Letter – With an Example

3,688

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,002

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How to Respond When You’ve Let a Customer Down

2,206

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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

Dealing With Vulnerable Customers

4,984

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How to Handle Call Escalations

5,242

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The Long List of Things That Can Destroy Your Customer Service

2,714

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When Is It OK to Hang up on a Customer?

7,488

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How to Write to Vulnerable Customers

1,134

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Contact Centre Jargon and Terminologies

202,760

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

792

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Want to Speak in the Same Language as the Customer? Use Filtering!

1,481

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A Policy for Dealing with Angry and Abusive Customers

15,800

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4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

2,664

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How to Design a Contact Centre for Impatient Customers

2,757

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9 Ways to Encourage Customers to Give Feedback

7,791

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How to Write a Thank-You Letter to a Customer – With Examples

5,921

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