Articles - Handling Customers

4,966

How to Respond When You’ve Let a Customer Down

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

30,554

How To Deal With Vulnerable Customers

31,965

How to Handle Escalation Calls

5,249

The Long List of Things That Can Destroy Your Customer Service

35,612

When Is It OK to Hang-Up on a Customer?

3,231

How to Write to Vulnerable Customers

4,243

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

8,116

Want to Speak in the Same Language as the Customer? Use Filtering!

69,924

A Policy for Dealing with Abusive Customers

5,721

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

8,987

How to Design a Contact Centre for Impatient Customers

34,931

9 Ways to Encourage Customers to Give Feedback

26,379

How to Write a Thank-You Letter to a Customer – With Examples

26,856

6 Strategies for Building Agent Confidence in Telesales

A person looking overwhelmed as a phone is passed to them

541,052

What to Say to an Angry Customer

customer service

16,327

What is a Customer Service Representative (CSR)?

23,642

10 Closing Techniques for Inbound Sales Advisors

15,963

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

13,205

Support Employees Handling Emotionally Challenging Calls With Empathy

3,044

15 Self-Service Mistakes Guaranteed to Drive Your Customers Away!

man scratching head

19,509

Really Understand Why Your Customers Are Contacting You

27,093

21 Ways to Improve Complaints Handling in Your Contact Centre

2,268

4 Ways to Get Your Customers Singing a Different Tune

11,683

Zen and the Art of Handling Angry Customers