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Articles about Handling Customers

Three men attempt to push cubes, while a man pushing an orange sphere is ahead

The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

1,464

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A note with I'm sorry, and marshmallows on a light

How to Write a Customer Apology Letter – With an Example

12,922

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How to Deal With Difficult Customers

6,224

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How to Respond When You’ve Let a Customer Down

3,398

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A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

Dealing With Vulnerable Customers

17,407

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How to Handle Call Escalations

15,751

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The Long List of Things That Can Destroy Your Customer Service

3,805

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When Is It OK to Hang-Up on a Customer?

18,042

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How to Write to Vulnerable Customers

2,054

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Contact Centre Jargon and Terminologies

265,422

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