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Articles - Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

How to Encourage Customers to Disclose Vulnerability

Young customer support executive working in modern office.

Handling Sales Objections Over The Telephone

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The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance

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How to Write a Customer Apology Letter – With an Example

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How to Deal With Difficult Customers

How to Respond When You’ve Let a Customer Down

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How To Deal With Vulnerable Customers

How to Handle Escalation Calls

The Long List of Things That Can Destroy Your Customer Service

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When Is It OK to Hang-Up on a Customer?

How to Write to Vulnerable Customers

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

Want to Speak in the Same Language as the Customer? Use Filtering!

Stressed young business woman sitting hiding in a box overwhelmed by too many red telephone calls

A Policy for Dealing with Abusive Customers

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

How to Design a Contact Centre for Impatient Customers

9 Ways to Encourage Customers to Give Feedback

How to Write a Thank You Letter to a Customer – With Examples

6 Strategies for Building Agent Confidence in Telesales

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What to Say to an Angry Customer

customer service

What is a Customer Service Representative (CSR)?

10 Closing Techniques for Inbound Sales Advisors

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say