Articles - Handling Customers

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

26,592

How To Deal With Vulnerable Customers

27,637

How to Handle Escalation Calls

4,896

The Long List of Things That Can Destroy Your Customer Service

29,860

When Is It OK to Hang-Up on a Customer?

2,857

How to Write to Vulnerable Customers

3,836

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

6,537

Want to Speak in the Same Language as the Customer? Use Filtering!

62,708

A Policy for Dealing with Abusive Customers

5,187

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

8,117

How to Design a Contact Centre for Impatient Customers

32,442

9 Ways to Encourage Customers to Give Feedback

25,480

How to Write a Thank-You Letter to a Customer – With Examples

25,733

6 Strategies for Building Agent Confidence in Telesales

A person looking overwhelmed as a phone is passed to them

525,062

What to Say to an Angry Customer

customer service

8,765

What is a Customer Service Representative (CSR)?

22,611

10 Closing Techniques for Inbound Sales Advisors

15,615

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

12,331

Support Employees Handling Emotionally Challenging Calls With Empathy

2,983

15 Self-Service Mistakes Guaranteed to Drive Your Customers Away!

18,469

Really Understand Why Your Customers Are Contacting You

25,667

21 Ways to Improve Complaints Handling in Your Contact Centre

2,179

4 Ways to Get Your Customers Singing a Different Tune

11,479

Zen and the Art of Handling Angry Customers

empty notebook

80,153

Training Cheat Sheet – Handling Difficult Customers