James Lawther is Director at Squawk Point Consulting, and Author of ‘Managed by Morons: The Path to a Thriving Organisation’.
James has spent 33 years in corporate Britain. He has packed frozen peas, processed credit applications, keyed data, paid claims, stacked shelves, made sweets, collected taxes and answered thousands of phone calls.
He either has a wealth of experience or cannot hold down a job. If the latter is true, his articles aren’t worth your time. The only way to find out is to read his Call Centre Helper articles below or try his blog and decide for yourself.
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