Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Language
Previous
Next
RECENT
POPULAR
Does Body Language Really Matter When Talking on the Telephone?
How to Utilize Tone of Voice in the Contact Centre
Professional Language for Customer Service
NATO Phonetic Alphabet – Free Download
Comedy Phonetic Alphabet – Free Download
Top 20 Examples of Rapport Building Statements
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Call Control Techniques: Controlling a Runaway Talker on the Telephone
How to Deliver Bad News in Customer Service
15 Golden Rules of Webchat
Dear Valued Customer – How NOT to Write a Customer Service Letter
Anatomy of a Good Call – Best practice… The Call
7 Clever Ways to Improve Internal Communication Between Departments
How to Use Vocal Pace Tone and Pitch on the Phone
10 Best Practices to Improve Customer Service Live Chat
Getting Started With Customer Service Mantras and Vision Statements
Australian Phonetic Alphabet
Customer Service Language: Changing the Language of Your Contact Centre
Call Control Techniques: How to Present Options to Customers
How to Write the Best IVR Messages – With Examples
Techniques to Improve Your Probing Questions
A Quick Guide to the Feel, Felt, Found Approach
10 Strategies for Overcoming Objection Handling in Sales
The Best Ways to Communicate With Upset Customers
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?