Articles - Marco Ndrecaj

Marco Ndrecaj is the Director of Customer Experience Management for SSCL, part of Sopra Steria, the largest provider of support services for the Government, Police, and Defence. He has an impressive track record of transforming front and back offices, taking them from good to industry-leading and outcome-based operations.

A multi-award winning senior leader driven by a genuine passion for our amazing industry, the fantastic people that work in it and the exciting technological innovation and transformational journey we are all currently on.

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Offering a helping hand concept
How to Support Your Agents Through a Personal Crisis