Metrics - Page 2 | Call Centre Helper

Articles about Metrics

How to Assess Quality on Email and Live Chat in the Contact Centre

2,835

What Are the Industry Standards for Call Centre Metrics?

16,332

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

8,516

How to Calculate Occupancy

38,914

The Top 10 Most Important Call Centre Metrics

118,596

8 Things to Remember When Changing Contact Centre Business Processes

1,717

Want to Increase Customer Satisfaction? Stop Measuring Average Handling Time (AHT)!

2,772

Contact Centre Metrics: Are You Measuring the Right Things?

1,945

How to Measure Customer Emotion

3,567

12 Top Tips for Intraday Management in the Contact Centre

4,682