Nate Brown - Call Centre Helper

Connect with Nate on LinkedIn "> Nate Brown - Call Centre Helper

Nate Brown

Nate Brown, Head of CX Advisory for Metric Sherpa and Co-Founder of CX Accelerator

Nate loves two things very much… Customer experience and community! He even co-founded CX Accelerator in 2018, bringing together a vibrant collection of CX leaders to help one another maximize their careers and accomplish remarkable things in service.

Connect with Nate on LinkedIn

Recent Articles Most Viewed Articles

10 Sure-Fire Ways to Undermine Compliance

10 Sure-Fire Ways to Undermine Compliance

Free People Up for the Highest-Value Parts of CX

Free People Up for the Highest-Value Parts of CX

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

Recorded Webinar: The Future of Customer Contact

Recorded Webinar: The Future of Customer Contact

Smarter Ways to Turn Customer Feedback Into Action

Smarter Ways to Turn Customer Feedback Into Action

Are Tighter Budgets Compromising Agent Wellbeing?

Are Tighter Budgets Compromising Agent Wellbeing?

Want to Foster Knowledge Sharing Between Your Agents?

Want to Foster Knowledge Sharing Between Your Agents?

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Recorded Webinar: Customer Feedback Tactics You Can’t Overlook

Recorded Webinar: Customer Feedback Tactics You…

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Fresh Ideas to Spark Customer Engagement

Fresh Ideas to Spark Customer Engagement

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

How to Ensure Agents Love Your Products and Services

How to Ensure Agents Love Your Products and Services

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

How to Bring Customer Journey Maps to Life

How to Bring Customer Journey Maps to Life

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

7th October 2026

Engage Customer Summit 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?