Nate Brown Archives - Call Centre Helper

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Nate Brown

Nate Brown, Head of CX Advisory for Metric Sherpa and Co-Founder of CX Accelerator

Nate loves two things very much… Customer experience and community! He even co-founded CX Accelerator in 2018, bringing together a vibrant collection of CX leaders to help one another maximize their careers and accomplish remarkable things in service.

Connect with Nate on LinkedIn

Recent Articles Most Viewed Articles

10 Sure-Fire Ways to Undermine Compliance

10 Sure-Fire Ways to Undermine Compliance

Free People Up for the Highest-Value Parts of CX

Free People Up for the Highest-Value Parts of CX

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

Recorded Webinar: The Future of Customer Contact

Recorded Webinar: The Future of Customer Contact

Smarter Ways to Turn Customer Feedback Into Action

Smarter Ways to Turn Customer Feedback Into Action

Are Tighter Budgets Compromising Agent Wellbeing?

Are Tighter Budgets Compromising Agent Wellbeing?

Want to Foster Knowledge Sharing Between Your Agents?

Want to Foster Knowledge Sharing Between Your Agents?

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Recorded Webinar: Customer Feedback Tactics You Can’t Overlook

Recorded Webinar: Customer Feedback Tactics You…

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Fresh Ideas to Spark Customer Engagement

Fresh Ideas to Spark Customer Engagement

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

How to Ensure Agents Love Your Products and Services

How to Ensure Agents Love Your Products and Services

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

How to Bring Customer Journey Maps to Life

How to Bring Customer Journey Maps to Life

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

See What Contact Centre AI Can Really Do

Claim Your Free AutoQA POC

Upcoming Events

15th September 2026

CX Connect Europe

16th September 2026

Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action