What Is Contact Centre as a Service (CCaaS)? Related Articles CCaaS: Definition and Advantages Your Ultimate Guide to Cloud CCaaS What Is Contact Centre as a Service (CCaaS)? Transforming Customer Service Through Speech Automation and CCaaS © greenbutterfly - Adobe Stock - 268006331 714 Filed under - Definitions CCaaS or Contact Centre as a Service is a cloud-based deployment model for buying contact centre technology. Instead of buying an on-site product, you rent the product on a monthly basis. This is typically priced on a per-agent per-month basis. CCaaS usually includes the core ACD (dialler) and IVR (interactive voice response) platforms but can also be extended to include workforce management and speech analytics. Author: Robyn Coppell Published On: 13th May 2022 Read more about - Definitions Recommended Articles CCaaS: Definition and Advantages Your Ultimate Guide to Cloud CCaaS What Is Contact Centre as a Service (CCaaS)? Transforming Customer Service Through Speech Automation and CCaaS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter