What Is Contact Centre as a Service (CCaaS)?

Contact Centre As A Service CCaaS written on technical support background

Filed under - Definitions

CCaaS or Contact Centre as a Service is a cloud-based deployment model for buying contact centre technology.

Instead of buying an on-site product, you rent the product on a monthly basis. This is typically priced on a per-agent per-month basis.

CCaaS usually includes the core ACD (dialler) and IVR (interactive voice response) platforms but can also be extended to include workforce management and speech analytics.

Author: Robyn Coppell

Published On: 13th May 2022
Read more about - Definitions

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