Nerys Corfield - Page 2 of 2 - Call Centre Helper

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Nerys Corfield

Nerys Corfield, Director of Injection Consulting Limited

Nerys Corfield has over a quarter-century of hands-on experience in the world of contact centres – whether it’s running them, scrutinising their operations, or judging their performance – and has developed a keen understanding of what truly drives their success.

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Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?