Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Nerys Corfield
Nerys Corfield at Injection Consulting
Connect with Nerys on LinkedIn
Previous
RECENT
POPULAR
What Should You Name Your Call Centre?
How to Calculate Productivity in the Contact Centre
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
How to Build Rapport on the Phone – With Examples
Top 10 Tips for Exceeding Customer Expectations
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Previous
Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
Latest Resources
White Paper: Why Customer Satisfaction Is Your Most Valuable Asset
White Paper: How To Drive Contact Centre Effectiveness and ROI
Upcoming Events
NiCE Interactions 2025 International – London
Webinar: Customer Feedback Tactics You Can’t Overlook
Latest Blogs
How to Build a Customer Journey Framework
How to Future-Proof Your WFM System for Long-Term ROI
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
