Articles - Rapport

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27 Positive Statements to Use In Difficult Situations

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10 Strategies for Overcoming Objection Handling in Sales

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

Call Centre Power Words for Customer Service

The Best Power Words to Use in Customer Service

Replace negative Words With Positive Words

Replace Negative Words With Positive Words for Customer Service With Examples

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How to Write a Customer Apology Letter – With an Example

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How to Develop the Best Contact Centre Script

How to Handle Emojis in Customer Service

5 Tips to Improve Your Call Centre Sales

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How to Write a Good Customer Service Letter – With Examples

Positive Language for Customer Service Conversations

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“Dear Valued Customer” – 21 Steps to Writing a Great Customer Letter

How to Build Customer Trust From the Contact Centre

Call Centre Etiquette What Not to Say

Call Centre Etiquette: 15 Things You Should Never Say to a Customer

Call Control Techniques: How to Present Options to Customers

Want to Speak in the Same Language as the Customer? Use Filtering!

Build Rapport on the Phone for Success

How to Build Rapport on the Phone

Yellow phone placed down as a result of dead air time on customer service call

Seven Tips to Avoid Dead Air Time in Customer Service Calls

A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service

The Best Courtesy Words and Expressions to Use in Customer Service

Opening Spiel and How to Greet Customers

The Best Customer Service Greeting Phrases – with Examples

Live Chat Probably Costs More than Phone Call

Just 60% of Organisations Are Considered to be Good at Building Rapport

The Top Qualities for a Contact Centre Advisor

How to Build an Emotional Connection with Customers