Articles - Rapport

A note with I'm sorry, and marshmallows on a light
How to Write a Customer Apology Letter – With an Example
Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
How to Handle Emojis in Customer Service
5 Tips to Improve Your Call Centre Sales
Happy woman reading a letter on a table at home
How to Write a Good Customer Service Letter – With Examples
Positive Language for Customer Service Conversations
holding mr smith sign
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
How to Build Customer Trust From the Contact Centre
Call Centre Etiquette What Not to Say
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
Call Control Techniques: How to Present Options to Customers
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 50 Positive Words and Phrases – With Examples
Want to Speak in the Same Language as the Customer? Use Filtering!
Hand hanging up the phone call closing spiel
The Best Call-Closing Statements
Build Rapport on the Phone for Success
How to Build Rapport on the Phone
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service
The Best Courtesy Words and Expressions to Use in Customer Service
Opening Spiel and How to Greet Customers
The Best Customer Service Greeting Phrases – with Examples
Acknowledgment Statements for Customer Service Featured Image
The Top 12 Acknowledgement Statements for Customer Service
Live Chat Probably Costs More than Phone Call
Just 60% of Organisations Are Considered to be Good at Building Rapport
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
Recorded Webinar: How to Improve Rapport with the Customer
Only 2% of Advisors Have Great Levels of Rapport and Empathy