Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Rapport
Previous
Next
RECENT
POPULAR
27 Positive Statements to Use In Difficult Situations
10 Strategies for Overcoming Objection Handling in Sales
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
The Big List of 100+ Power Words to Use in Customer Service
Replace Negative Words With Positive Words for Customer Service With Examples
How to Write a Customer Apology Letter – With an Example
How to Develop the Best Contact Centre Script
How to Handle Emojis in Customer Service
5 Tips to Improve Your Call Centre Sales
How to Write a Great Customer Service Letter – With Examples
Positive Language for Customer Service Conversations
“Dear Valued Customer” – 22 Steps to Writing a Great Customer Letter
How to Build Customer Trust From the Contact Centre
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
Call Control Techniques: How to Present Options to Customers
Want to Speak in the Same Language as the Customer? Use Filtering!
How to Build Rapport on the Phone
Seven Tips to Avoid Dead Air Time in Customer Service Calls
The Best Courtesy Words and Expressions to Use in Customer Service
10 Top-Notch Customer Service Greeting Examples
Live Chat Probably Costs More than Phone Call
Just 60% of Organisations Are Considered to be Good at Building Rapport
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
Previous
Next
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Empowering Business with Artificial Intelligence
Thu 18 Apr 2024
Conversational AI & Customer Experience Summit
Thu 18 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?