Just 60% of Organisations Are Considered to be Good at Building Rapport Related Articles Best Tips, Phrases and Words to Use for Building Rapport What Is Customer Rapport? And 15 Ways to Build It How to Build Rapport on the Phone Rapport Building With Angry Customers – With Examples 302 Filed under - Contact Centre Research, Polls, Rapport According to our poll, just 59% of contact centre professionals believe that the organisations they are part of are good or very good at building rapport. Of the remaining answers, 33% considered their organisation average and 8% admitted that they thought their organisation was poor at building rapport. Poll – “How good is your organisation at building rapport with customers?” – answers Very Good -13% Good- 46% Average – 33% Poor – 8% Source: Call Centre Helper Webinar Poll: How to Improve Rapport with the Customer Sample size – 193 Date: March 2017 Author: Robyn Coppell Published On: 14th Apr 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls, Rapport Recommended Articles Best Tips, Phrases and Words to Use for Building Rapport What Is Customer Rapport? And 15 Ways to Build It How to Build Rapport on the Phone Rapport Building With Angry Customers – With Examples Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter