Just 60% of Organisations Are Considered to be Good at Building Rapport

366

According to our poll, just 59% of contact centre professionals believe that the organisations they are part of are good or very good at building rapport.

Of the remaining answers, 33% considered their organisation average and 8% admitted that they thought their organisation was poor at building rapport.

Poll – “How good is your organisation at building rapport with customers?” – answers

Very Good -13%
Good- 46%
Average – 33%
Poor – 8%

Source: Call Centre Helper Webinar Poll: How to Improve Rapport with the Customer     Sample size – 193     Date: March 2017

Author: Robyn Coppell

Published On: 14th Apr 2017 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, ,

Follow Us on LinkedIn

Recommended Articles

Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
rapport on chalkboard
15 Ways to Build Rapport With Customers
Build Rapport on the Phone for Success
How to Build Rapport on the Phone - With Examples
people talking with headsets on and chat bubble above their head
Top 20 Examples of Rapport Building Statements