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Articles - Rapport
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Customer Service: 50 Nice Words to Say to Someone
Rapport Building With Angry Customers – With Examples
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
Professional Language for Customer Service
Top 20 Examples of Rapport Building Statements
How to Deliver Bad News in Customer Service
13 Clever Tactics for Dealing With an Angry Phone Call
How to Deal With the “Know-It-All” Customer
Anatomy of a Good Call – Best practice… The Call
Customer Service Language: Changing the Language of Your Contact Centre
Call Control Techniques: How to Present Options to Customers
Training Cheat Sheet – Building Great Rapport
10 Strategies for Overcoming Objection Handling in Sales
Should We Call Customers by Name?
How to Write a Customer Apology Letter – With an Example
How to Handle Emojis in Customer Service
7 Ways to Build an Emotional Connection With Callers
How do I – Build Rapport With Callers?
Time for a call centre exchange?
6 Strategies for Building Agent Confidence in Telesales
The Top Qualities for a Contact Centre Advisor
How to Handle Stress in the Call Centre
A is for Assertiveness
9 Lessons From the Connect Assist Contact Centre
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
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eBook: Maximising WFM Performance
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