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Articles - Skill Development
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The 7 Cs of Effective Communication
How to Improve Your Agents’ Critical Thinking Skills
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How Advisors Can Destress After an Angry Customer
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How to Utilize Tone of Voice in the Contact Centre
Handling Difficult Customers
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Rapport Building With Angry Customers – With Examples
Top 10 Customer Service Team Leader Interview Questions – With Examples
Rapport-Building Tips
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Call Control Techniques: Controlling a Runaway Talker on the Telephone
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Complementary Words for Customer Service
10 Great Ideas for Successful Call Centre Coaching Sessions
Customer Service Language: Changing the Language of Your Contact Centre
Positive Scripting Examples for Better Customer Conversations
7 Ways to Deal With an Angry Customer
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Editor's Pick
Stop Making Your Absence Rates Go Up!
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