Articles - Speech Analytics

Speech analytics gives contact centres the power to truly understand what customers are saying, and crucially what they mean. This page features expert analysis, real-world examples, and practical advice on using speech analytics to uncover trends, improve quality, and drive performance. Learn how to capture and interpret voice data, identify emotion and intent, and turn insights into measurable change. From compliance monitoring to coaching and customer experience improvement, these resources show how speech analytics can transform conversations into a powerful source of knowledge.