Articles - Stephanie Lennox

Stephanie Lennox is a 2x internationally bestselling author, speaker, and business strategist. Currently, she brings her vast wealth of expertise to Contact Centre Helper, leveraging her skills in communication and audience engagement to create impactful, customer-centric content.

Her work here is an extension of her passion for technology, business communication, and humanising the customer experience – all while contributing to her overarching mission of helping creatives and business owners thrive in online spaces.

Connect with Stephanie on LinkedIn

Hand putting check mark a checkbox on five star rating
New Ways to Achieve Higher C-SAT Scores
How to Maintain Customer Trust in an AI World
The words flexible working being shown as paper ripped away
Is Flexible Working a Dying Perk in the Contact Centre?
KPI concept with KPI on scale with icons
Are Your KPIs in Desperate Need of a Refresh?
Triangle with people and up arrows - team leadership concept
Equip Your Team Leaders to Truly Elevate Service
Wellbeing tech concept
Do You Know Enough About Wellbeing Technology?
Smarter Ways to Turn Customer Feedback Into Action
Customer on laptop with reviews and icons
Everything You Need to Know About Level Zero Support
Balance concept with hand holding scales
Is It Really Possible to Balance Efficiency With Empathy?
A watch with the words no time - not having time concept
How to Fight the “We Don’t Have Time” Mindset
A large amount of SMS messages on smartphone
Are You Harnessing the Power of Outbound SMS?
Blurred image of business event
Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit
Displaced By Artificial Intelligence concept
Are IVRs and ACDs Really Being Displaced by AI?
Finding the balance concept with a circle and square on a scale
Balance Automation and Personalization in CX
A house is covered with headphones to reduce noise - remote workers reducing background noise concept
How to Reduce Background Noise for Remote Agents
Modern smartphone with cloud of mobile apps over it
Isn’t It Time You Had a Customer Service Smartphone App?
Maximise concept with dial turned up to maximum
Key Strategies to Maximize Contact Centre Performance
Healthy competition, rivalry concept with two teams smiling facing each other
How to Foster Healthy Rivalry in the Contact Centre
Call centre employee looking at computer with padlock
7 Methods to Verify the Identity of Your Callers
Social media concept with person holding phone with icons
How to Handle Customer Privacy on Social Media
Person in VR goggles having immersive experience
Why Immersive Experiences Are the Future of CX
Person in hoodie using a tablet with digital lock icons and warning signs
Are You Doing Enough to Protect Yourself From Contact Centre Fraud?
How to practice PATIENCE on white card lying on notepad
How to Practice Patience in Customer Service
Superhero standing on top of world - empowerment concept
Are You Doing Enough to Empower Your Agents?