Click here for this webinar recording
Wow! We’re already charging through 2025 and seeing huge leaps forward in digital-first, AI-enabled tools. So, what’s in store for 2026? And how will these innovations and trends continue to reshape the art of the possible in CX?
Join our expert panel and live audience Q&A, as we take an in-depth look at what the future of contact centres is set to look like next year, so you can refine your plans and stay truly competitive into 2026 and beyond.
Panellists:
- Afshan Kinder, ICMI Thought Leader and co-author of 3 books – including ‘Call Centers for Dummies’
- Garry Ovenell, Talkdesk
- Megan Jones, Call Centre Helper
Topics Discussed:
- The trends set to drive CX in 2026
- What’s next for automation AND augmentation
- Which innovations will have the biggest impact
- What to stop doing (and leave in 2025!)
- Quick wins for instant results
Click here for this webinar recording
Author: Rachael Trickey
Reviewed by: Robyn Coppell
Published On: 4th Dec 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Afshan Kinder, Talkdesk
