Date: Thursday 4th December at 2pm (UK time)
Location: Virtual
Wow! We’re already charging through 2025 and seeing huge leaps forward in digital-first, AI-enabled tools. So, what’s in store for 2026? And how will these innovations and trends continue to reshape the art of the possible in CX?
Join our expert panel and live audience Q&A, as we take an in-depth look at what the future of contact centres is set to look like next year, so you can refine your plans and stay truly competitive into 2026 and beyond.
Panellists:
- TBC, consultant guest speaker
- TBC, guest speaker from Talkdesk
- Megan Jones, Call Centre Helper
Topics Discussed:
- The trends set to drive CX in 2026
- What’s next for automation AND augmentation
- Which innovations will have the biggest impact
- What to stop doing (and leave in 2025!)
- Quick wins for instant results
Author: Rachael Trickey
Reviewed by: Robyn Coppell
Published On: 29th Mar 2025 - Last modified: 20th Aug 2025
Read more about - Call and Contact Centre Events, Featured Webinar, Talkdesk
