
This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.
This training module will help you to:
- Use a couple of closing techniques
- Make recommendations with confidence
- Use benefits to encourage a customer to buy
Click here to download the Closing Techniques Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson
Published On: 4th Apr 2012 - Last modified: 6th Aug 2020
Read more about - Essential Call Centre Tools, Cheat Sheet, Downloads, Staffing, Telesales, Training