This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.
This training module will help you to:
- Use a couple of closing techniques
- Make recommendations with confidence
- Use benefits to encourage a customer to buy
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of CallCentreConnect
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