Training Cheat Sheet – Closing Techniques

This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.

This training module will help you to:

• Use a couple of closing techniques
• Make recommendations with confidence
• Use benefits to encourage a customer to buy

Click here to download the Closing Techniques Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson