This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.
This training module will help you to:
- Use a couple of closing techniques
- Make recommendations with confidence
- Use benefits to encourage a customer to buy
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view: