Training Cheat Sheet – Closing Techniques

This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.

This training module will help you to:

• Use a couple of closing techniques
• Make recommendations with confidence
• Use benefits to encourage a customer to buy

Click here to download the Closing Techniques Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

The other modules are also available to view:

• Handling Difficult Customers
• Effective Questioning
• Emotional Intelligence
• Closing Techniques
• Effective Sales Questioning
• Handling Customer Objections
• Building Great Rapport
• Coaching
• Creating Advocates
• Influence
• Managing Performance
• Motivating Teams