Articles - Video Solutions
Video chat is bringing a new level of personal connection to customer service. This section gathers expert advice, case studies, and practical guides on introducing and optimising video chat in contact centres. Discover how visual interaction can improve understanding, empathy, and first-contact resolution, along with tips on technology setup, agent training, and privacy considerations. You’ll also find real-world examples of organisations using video to enhance complex support journeys and strengthen customer trust.
