The Future of Customer Service: What’s hype, what’s reality & is your support team ready? Filed under - Archived Content As customer service evolves to meet changing customer expectations, support teams are delivering an unforgettable experience across multiple channels. What started as social support, is now a diverse team managing social messaging, crowd service, reputation management and much more… But where should customer service departments be focusing their efforts and resources? How do our customers want to reach us? And what can we do to ensure we deliver a seamless omnichannel experience as we explore these new channels? Speakers include: Josh March, CEO and Co-Founder, Conversocial Reginald Chatman, Senior Customer Service Director, Bloom Energy Chip Liebenow, Customer Care Director, Home Depot Register Now! Author: Rachael Trickey Published On: 25th Jan 2019 - Last modified: 12th Feb 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter