Moneypenny, provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its head office in Wrexham, North Wales.
The Prince of Wales was joined at the event by local dignitaries Deputy Lord Lieutenant Lloyd Fitzhugh, High Sheriff of Clwyd, Charlotte Howard, Mayor of Wrexham, Cllr John Pritchard and Lesley Griffiths, Assembly Member for Wrexham.
This was a momentous occasion for Moneypenny, a thriving and fast-growing business that looks after 10 million telephone calls a year and curates digital media platforms for 10,000 businesses of all shapes and sizes, from sole traders through to multinational corporations.
The new offices are 90,000 square feet in size and boast a treehouse, a pub and sun terrace, all features that were requested by the staff in a survey to find out their wish list for the new headquarters.
Ed Reeves, co-founder of Moneypenny, comments: “We were delighted to welcome His Royal Highness The Prince of Wales to officially open our stunning offices here in Wrexham and to meet our extraordinary staff. We are extremely proud that Moneypenny is recognised as a business that is constantly pushing boundaries, both for its clients and our staff, as is shown in our mould-breaking offices.”
His Royal Highness received a tour of the offices and met various Moneypenny team members. As Patron of the Canal and River Trust, it was also timely that The Prince of Wales was able to meet the team of PAs who look after the Canal and River Trust telephone, email and social media customer services. Moneypenny was today celebrating its 5th anniversary of the partnership with the Canal and River Trust. His Royal Highness also met with a group of five previous winners of the ‘The Fellows’, a staff awards scheme which recognises and rewards outstanding achievements and extraordinary customer service.
The visit concluded with co-founder Rachel Clacher introducing His Royal Highness to staff gathered in the atrium and inviting him to officially open the firm’s new offices by unveiling a commemorative stone.